Medical Assistant/Community Outreach & Engagement (Bilingual: Spanish)

POD Health•Tampa, FL

6d•Onsite

About The Position

At POD Health, technology and personalized care are combined to improve patient outcomes through Telehealth, Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and Community Health Initiatives. The Medical Assistant supports nurses and nurse practitioners in delivering patient care by monitoring patient vital signs through dashboards, documenting patient information, assisting with inquiries, managing medical records, and supporting compliance with RPM program requirements and healthcare regulations. The role coordinates care across RPM and CCM services and communicates with patients and the healthcare team to support continuity of care and adherence to care plans. The position also supports community outreach and engagement by participating in local events and initiatives, representing True Care and POD Health, and helping increase patient engagement and strengthen the organization's local presence. The schedule is Monday through Friday, 9:00 AM to 5:00 PM, on-site in Tampa, Florida (33612), with travel within an hour's distance of Fort Lauderdale, including the Miami and Palm Beach areas.

Requirements

High school diploma or GED.
1–2 years of relevant experience in a healthcare setting or medical practice.
Strong grasp of patient care procedures and medical terminology.
Excellent interpersonal skills to interact effectively with patients and healthcare professionals.
Strong organizational skills to manage patient records and appointment scheduling.
Exceptional customer service skills for empathetic and supportive patient interactions.
Bilingual in Spanish.

Nice To Haves

College degree.
Medical Assistant certification is highly preferred.
Proficiency in EMR systems; experience with AdvancedMD is a plus.

Responsibilities

Collaborate with Nurse Practitioners, Care Navigators, and administrative staff to monitor patient health metrics, ensure accurate data entry, and coordinate follow-up care.
Serve as a liaison between patients and care teams to support continuity of care across RPM and CCM services.
Address dashboard alerts and promptly communicate with patients as needed.
Communicate with patients by phone with empathy and professionalism.
Remind patients to take required measurements and document results in patient charts.
Escalate patient calls to nurses or Nurse Practitioners when further assessment or care is needed.
Maintain and update patient medical histories, vital statistics, and test results in the Electronic Medical Record (EMR) system.
Manage incoming and outgoing patient calls, address inquiries, monitor vital signs through RPM dashboards, and escalate cases when necessary.
Document all patient interactions in the EMR and follow up with patients to encourage adherence to care plans.
Perform Salesforce data entry, including closing and monitoring opportunities.
Conduct outbound calls to provide instructions, gather information, and address patient concerns.
Use EMR systems, specifically Advanced MD, and CCIQ to input and manage patient information.
Verify patient insurance coverage and obtain prior authorizations as required.
Schedule virtual patient appointments with Nurse Practitioners and coordinate with patients and the healthcare team.
Adhere to healthcare regulations, including HIPAA, and uphold the organization's code of conduct.
Participate in local community events, health fairs, senior expos, wellness programs, and other community-based initiatives throughout the Miami/Boca Raton area.
Represent True Care and POD Health professionally at community events and serve as a resource for seniors, families, caregivers, and community organizations.
Support outreach initiatives intended to increase patient engagement, generate new patient opportunities, and strengthen the organization's local presence.
Assist with post-event follow-up by collecting appropriate contact information, documenting potential patient inquiries, and coordinating with internal team members.