Medical Assistant, Certified - Merrimack Valley Internal Medicine, Chelmsford MA

Tufts Medicine•Lowell, MA

3d•$24 - $29•Onsite

About The Position

Under general supervision of licensed personnel, the Medical Assistant supports continuous, efficient patient flow in an outpatient/ambulatory setting and serves as a liaison for patients through clinical and administrative responsibilities. The role contributes to the revenue cycle, clinical operations, and patient experience by adapting to changes in patient volume, clinician availability, and room availability; preparing for patient care according to protocols; and assisting with care within the scope of practice. Immunizations may be administered based on clinic needs. The position supports patients across the lifespan and performs clinical and administrative tasks, including preparing rooms and medical records, escorting and preparing patients, recording vital signs, assisting with exams and procedures, collecting specimens, performing point-of-care testing, and maintaining clinic supplies and equipment. Administrative work may include supporting billing documentation, referrals and prior authorizations, electronic medical records, interpreter services, telephone messages, and faxing. The role may train and orient new medical assistants, precept students, and cover satellite locations. The role is based at Merrimack Valley Internal Medicine in North Chelmsford, Massachusetts. The stated schedule is 40 hours weekly, Monday through Friday, either 8:30 a.m.–5:00 p.m. or 9:00 a.m.–5:30 p.m. The pay range is $24.00–$28.80, based on full-time equivalent.

Requirements

High school diploma or equivalent.
Medical Assistant National Certification Attestation issued by a governing body (AAMA, AMCA, AMT, NCCT, or NHA).
Basic Life Support (BLS) certification, or ability to obtain it within three months.
Two years of Medical Assistant experience.
Organizational skills, attention to detail, and ability to prioritize work and complete tasks promptly.
Ability to work independently and accurately with excellent follow-through.
Basic to moderate computer skills, including documents, spreadsheets, email, automated scheduling software, and navigating electronic medical record systems.
Ability to read, write, and spell in English for accurate message-taking and documentation.
Good interpersonal skills.
Knowledge of universal precautions and patient handling.
Ability to complete and pass competency exams for the practice’s waived test list.
Skills and knowledge to care for patients across the lifespan, including knowledge of growth and development, interpretation of age-specific data and responses to care, and age-specific communication.
Ability to maintain sensitive and confidential patient information in accordance with HIPAA.
Ability to make decisions that ensure patient safety and promote quality patient care.

Nice To Haves

Three years of Medical Assistant experience.
Bilingual ability.
Experience with electronic medical record systems.
National certification or registration is preferred.

Responsibilities

Control and monitor patient flow to maximize efficient use of providers and exam rooms, communicate delays, and adjust room use and assignments as conditions change.
Prepare patient records, verify patient identifiers, enter the chief complaint and social history, and interview patients as needed to obtain information.
Provide customer service to patients and internal and external customers.
Maintain a safe, comfortable, clean, private, and secure environment for patients and families; complete fall-risk assessments and monitor patients when needed.
Escort patients to exam rooms and prepare them for provider visits, considering their comfort, privacy, and safety.
Prepare exam rooms for each patient according to visit needs.
Assist or chaperone providers and nursing staff during physical exams, treatments, and procedures.
Measure and record vital signs, document reported pain levels, and review medication lists with patients.
Collect specimens or prepare the supplies and equipment needed for the provider visit.
Perform ordered point-of-care testing, including urine dips, HCG, Strep A, HGB A1C, and glucose testing.
Perform quality-control checks on equipment.
Assist with arranging diagnostic testing and surgical procedures under the direction of a nurse or physician.
Support patient billing by ensuring CPT codes, diagnosis codes, supplies, and procedures are documented in the chart.
Scan outside paperwork into patients’ electronic medical records.
Process and track referrals and prior authorizations; notify providers of patient requests for referrals and prescription renewals.
Stock, maintain, and rotate medical supplies; monitor expiration dates and inventory; and order supplies as needed.
Participate in unit-specific quality improvement activities, including hand-washing audits, time-outs, refrigerator and medication logs, and code-cart checks.
Provide administrative support, including coordinating interpreter services, answering calls, taking and forwarding messages, and faxing.
Administer immunizations as needed.
Train and orient new medical assistants and precept students.
Perform hand-hygiene audits as needed.
Cover satellite locations as requested.