Medical Assistant, Certified - Merrimack Valley Cardiology, Chelmsford

Tufts Medicine•Lowell, MA

3d•$25 - $31•Onsite

About The Position

The Certified Medical Assistant provides clinical and administrative support in an outpatient/ambulatory setting under the general supervision of licensed personnel. The role helps maintain continuous, efficient patient flow by adjusting room use and assignments in response to patient volume, provider availability, and clinic resources. It serves as a liaison between patients and the care team, supports clinical operations and the revenue cycle, and contributes to a positive patient experience. The position prepares patients and clinical spaces, assists with care within the scope of practice, and may administer immunizations as needed. It is also recognized as a leadership and mentoring resource for other clinical and administrative support staff. Responsibilities include preparing patient records and exam rooms; escorting and preparing patients; collecting and documenting vital signs, medication information, and specimens; performing point-of-care testing and equipment quality checks; assisting with examinations, treatments, procedures, diagnostic testing, and surgical arrangements; and supporting billing, referrals, prior authorizations, and electronic record documentation. The role also maintains supplies and equipment, supports quality improvement activities, provides administrative assistance, trains and orients medical assistants, helps troubleshoot day-to-day clinic issues, reports quality metrics and findings, and may cover satellite locations. The position is based at Merrimack Valley Cardiology, 14 Research Place, North Chelmsford, Massachusetts. The schedule is 40 hours per week, Monday through Friday, 8:30 a.m. to 5:00 p.m. The stated pay range is $25.00–$30.82, based on full-time equivalent.

Requirements

High school diploma or equivalent.
Obtain Medical Assistant National Certification Attestation issued by a governing body (AAMA, AMCA, AMT, NCCT, or NHA).
Basic Life Support (BLS) certification, or obtain it within three months.
Three years of Medical Assistant experience.
Organizational skills and attention to detail, with the ability to prioritize work and complete tasks in a timely manner.
Ability to work independently and accurately with excellent follow-through.
Basic to moderate computer skills, including documents, spreadsheets, email, automated scheduling software, and navigating electronic medical record systems.
Ability to read, write, and spell in English for accurate message-taking and documentation.
Good interpersonal skills.
Knowledge of universal precautions and patient handling.
Knowledge of EPIC.
Ability to provide care across the lifespan, including knowledge of growth and development, interpretation of age-specific data and responses to care, and age-specific communication.
Ability to maintain sensitive and confidential patient information according to HIPAA.
Ability to make decisions that support patient safety and quality care.
Medical Assistant and administrative abilities and skills.
Ability to meet the physical demands of the role, including occasional lifting of 30–35 pounds, turning patients, prolonged standing and walking, and occasional twisting, bending, reaching, pushing, pulling, sitting, kneeling, and squatting.
Ability to work with exposure to infectious disease, possible carcinogenic chemicals, and blood-borne pathogens, and to use fine manual dexterity and visual and aural acuity necessary to monitor patient care.

Nice To Haves

Five years of Medical Assistant experience.
Bilingual ability.
Experience with electronic medical record systems.
Previous supervisory experience.
National certification or registration is preferred.
Cardiology experience is a plus.

Responsibilities

Control and monitor patient flow to maximize efficient use of providers and exam rooms; communicate delays and adjust room use and assignments as circumstances change.
Prepare patient records for visits, verify patient identifiers, and enter chief complaints and social history, interviewing patients as needed.
Provide customer service to patients and internal and external customers.
Maintain a safe, comfortable, clean, private, and appropriate environment for patients and families.
Escort patients to exam rooms and prepare them for provider visits, considering comfort, privacy, and safety across pediatric, adult, and geriatric populations.
Assess fall risk, promote patient and personal safety, and sit with patients who require monitoring when needed.
Prepare exam rooms for each patient visit.
Assist or chaperone providers and nursing staff during physical exams, treatments, and procedures.
Measure and record vital signs, document reported pain levels, and review medication lists with patients.
Collect specimens and prepare required supplies and equipment for provider visits.
Perform ordered point-of-care testing, including urine dip, HCG, Strep A, HGB A1C, and glucose testing.
Perform quality control checks on equipment.
Assist with arranging diagnostic testing and surgical procedures under the direction of a nurse or physician.
Support patient billing by ensuring CPT codes, diagnosis codes, supplies, and procedures are indicated in charting.
Scan outside paperwork into the patient electronic medical record.
Process and track referrals and prior authorizations; notify providers of patient requests for referrals and prescription renewals.
Stock, maintain, and rotate medical supplies; monitor expiration dates and inventory; order supplies as needed.
Participate in unit-specific quality improvement activities, including handwashing audits, time-outs, refrigerator and medication logs, and code-cart checks.
Provide administrative support, including coordinating interpreter services, answering calls, taking and forwarding messages, and faxing.
Administer immunizations as needed.
Train and orient new medical assistants and precept students.
Facilitate day-to-day patient flow and serve as a first-level resource for providers and clinical staff in troubleshooting patient complaints and clinical or billing questions.
Collect and report ambulatory quality metrics and participate in ambulatory tracers as needed.
Participate in interviewing and training clinical staff as requested by the Practice Manager.
Clean and sterilize instruments and maintain diagnostic equipment.
Report updates and findings regularly to the Practice Manager.
Cover satellite locations when requested.