Medical Assistant 2

Children's Healthcare of Atlanta

About The Position

Supports all disciplines within the department by providing indirect and direct patient care activities. Proactively supports safe patient care and services and promotes a safe environment at Children’s Healthcare of Atlanta. Performs assigned tasks under the delegation of a physician, advanced practice registered nurse, or physician assistant. The role includes assisting with basic patient care, completing provider-assigned tasks, conducting intake and obtaining accurate vital signs, and potentially demonstrating competency in phlebotomy, simple medication or vaccine administration, spirometry, and radiographs. The Medical Assistant also prioritizes, delivers, and documents care; communicates with patients, families, and staff; and performs administrative duties that support efficient department operations. Responsibilities incorporate age-specific guidelines and compliance with infection control, safety, and OSHA procedures.

Requirements

At least 1 year of experience as a medical assistant, patient care technician, or equivalent, or completion of a Medical Assistant Externship at Children’s Healthcare of Atlanta.
High school diploma or equivalent.
Completion of a medical assistant training program from an accredited school, or emergency medical technician training, or hospital- or physician-office-based training as a patient care technician or equivalent.
Basic Life Support (BLS) certification within 30 days of employment.
Complete department-defined initial competencies within 3 months of employment.
Professional image and excellent communication, organizational, interpersonal, and teamwork skills.
Pass the Basic Windows Skill Assessment with a rating of 80% or higher within 30 days of employment.

Nice To Haves

At least 1 year of pediatric experience, including obtaining vital signs, assisting clinical staff with patient care, phlebotomy, and specimen collection procedures.

Responsibilities

Assist with basic patient care as assigned or directed by licensed professional personnel, applying age-appropriate standards, growth and development knowledge, infection control and body substance precautions, patient safety, and proper body mechanics.
Complete assigned tasks and orders from providers.
Demonstrate competency in the intake process, including accurate vital signs.
As requested, demonstrate competency in phlebotomy, simple medication or vaccine administration, spirometry testing, and radiographs under a physician’s direction.
Use organizational and communication skills to prioritize, deliver, and document patient care.
Perform multiple concurrent tasks in a frequently stressful, fast-paced environment while maintaining customer service standards.
Serve as a liaison between patients and families and department staff by greeting patients and families, communicating delays, relaying messages, and offering assistance or other services.
Perform administrative duties to support efficient operations, including office opening and closing procedures, answering phones, maintaining waiting-room and patient-diversion materials, restocking complimentary beverages, and updating wait-time boards.
Comply with infection control, safety, and Occupational Safety and Health Administration procedures and regulations.
Demonstrate competencies that incorporate age-specific guidelines for neonates, infants, early and late childhood, adolescents, adults, and all ages.