Certified Medical Assistant 2

CAMC Health System•Charleston, WV

6d•Onsite

About The Position

The Certified Medical Assistant 2 provides assistance to health care providers and supports patient registration, discharge, and related services. The role serves as a mentor to level 1 CMA staff and new staff members, helps expedite patient flow, and contributes to quality patient care. The CMA 2 performs both clerical and clinical duties in accordance with departmental policies and procedures, including patient registration and account activities, documentation, appointment scheduling, clinical testing, specimen collection, medication administration as delegated, and support during examinations and procedures. The employee must maintain patient confidentiality and professional conduct, demonstrate appropriate communication and customer service, work effectively with care providers and colleagues, complete assigned work on time, and adjust work pace to meet patient needs. The position requires initial orientation and ongoing competency validation, including age-appropriate patient assessment and care knowledge. The employee also participates in continuous quality improvement, maintains and troubleshoots area equipment, and may work overtime, varied shifts, or on-call as required by scheduling policies.

Requirements

High school diploma or GED.
Post-high-school diploma or certificate program.
At least 6 months of experience.
Medical Assistant certification; CMA or RMA accepted.
Basic Life Support certification, required within 30 days of hire.
Demonstrated competency through initial orientation and ongoing competency validation for assigned duties.
For direct patient contact, possess or obtain by the end of orientation and demonstrate knowledge and skills for developmentally appropriate care, including interpreting patient needs, understanding growth and development, and understanding the range of treatment required by patients.

Responsibilities

Provide clerical support to providers, patients, and staff to support patient flow, telephone communications, and quality care.
Assist health care providers as directed by the provider or Registered Nurse and in accordance with departmental policies and procedures.
Greet and register patients; explain payment policy and insurance coverage; obtain insurance information and pre-certification when applicable.
Discharge patients, document and tabulate charges and payments, and maintain accurate patient financial data.
Schedule patient appointments and transcribe orders accurately into patient records.
Handle patient account billing, collections, refunds, disposition, and related communications.
Prepare and maintain daily summary logs, financial and statistical records, billing claims, deposit transactions, and equipment loan-out records.
Answer telephone calls, provide information as permitted by policy, and direct or disposition calls appropriately.
Retrieve, photocopy, file, review, and process medical records to ensure completeness and accuracy.
Distribute mail and interdepartmental correspondence and operate a postage meter if necessary.
Perform vital signs, document medications and drug allergies, and triage patients using subjective data.
Collect and prepare specimens for reference laboratory testing, including venipuncture of adults and children.
Perform point-of-service laboratory testing and required quality control procedures.
Perform electrocardiograms and assist with stress testing as required.
Administer oral, intramuscular, subcutaneous, and intradermal medications as delegated, with provider verification of the five rights of medication administration.
Perform audiograms, pulmonary function testing, drug screen collections, and nebulizer treatments as required.
Prepare patients, examination rooms, and equipment for examinations and procedures.
Assist providers during visits and with procedures such as laceration repair, wound dressings, sigmoidoscopies, and other minor procedures.
Gather and document pertinent information in patient records and communicate information to patients as directed by the provider.
Instruct patients in preparation for diagnostic and therapeutic regimens.
Coordinate communication among providers, patients, and staff to support patient flow, care, scheduling, and referrals.
Sort diagnostic test results according to established parameters.
Assist with ordering and maintaining inventory, and obtain, maintain, and transport equipment, supplies, and specimens.
Orient new staff members and mentor level 1 CMA staff.
Maintain patient confidentiality and professional conduct, and demonstrate effective communication, courtesy, patience, and customer service.
Participate in day-to-day problem solving, complete assignments on time, seek help when needed, and work with care providers and coworkers to deliver services efficiently.
Meet patient needs by working the necessary hours and adjusting work speed to accommodate peak and slower periods.
Meet CLIA-88 qualifications and perform the duties and responsibilities for which the employee has been evaluated and qualified.
Facilitate continuous quality improvement activities and collect PI/QI data related to job processes; proactively address unit-specific legal, ethical, and safety issues.
Maintain and troubleshoot equipment in the assigned area.
Maintain and document required education, comply with attendance and organizational policies, participate in quality improvement, work cost-effectively, and perform related duties as assigned.