Medical Administrative Assistant - SEMN

Mayo Clinic•Owatonna, MN

5d•Hybrid

About The Position

The Medical Administrative Assistant provides clinical and non-clinical administrative support, including managing patient materials and appointment schedules, coordinating meetings, events, and professional travel, and maintaining calendars. The role also prepares documents and presentations, processes invoices and reimbursements, composes or transcribes correspondence, supports departmental projects, maintains websites and databases, and answers telephones with related follow-through. The position supports health care providers by anticipating and responding to provider, patient, and health care team needs, and serves as a direct contact and resource for patients. The assistant is expected to use initiative, proficiency, and adaptability to optimize the time of those supported. Accuracy, completeness, confidentiality, professionalism, and attention to detail are especially important in patient-related work. This is a hybrid position. The employee must be located within 100 miles of the Mayo Clinic campus for occasional onsite work based on business needs. Individuals without relevant medical education or medical experience must successfully complete a Medical Terminology course within six months of employment; Anatomy/Physiology may also be required depending on the role and background. Mayo Clinic will not sponsor or transfer visas for this position, including F1 OPT STEM.

Requirements

High school diploma or GED with at least two years of administrative support experience; or a one-year degree/diploma in an administrative, business, or medical-related program with at least one year of administrative support experience; or an associate’s degree in an administrative, business, or medical-related program.
Administrative support experience must include meeting management and calendar coordination, creating or transcribing correspondence/documents, and using business software to produce databases, spreadsheets, presentations, or similar materials.
Individuals without relevant medical education or medical experience must successfully complete a Medical Terminology course within six months of employment.
Anatomy/Physiology may be required depending on the role and the candidate’s background.
Strong organization, customer service, professionalism, interpersonal relations, and written and oral communication skills.
Ability to prioritize, shift tasks frequently and quickly, and adapt to a rapidly changing environment.
Effective and appropriate decision-making, judgment, confidentiality, attention to detail, and follow-through.
Experience coordinating travel and managing expenses.
Proficient English grammar, punctuation, and sentence structure.
Proficient use of computer hardware and software, telecommunications, and other office equipment, with the ability to navigate multiple systems simultaneously.

Nice To Haves

Work-related experience within the last ten years is preferred.

Responsibilities

Request and manage the flow of patient materials.
Coordinate appointment schedules.
Schedule, coordinate, and follow up on meetings, events, and professional travel.
Manage calendars.
Prepare documents and presentation materials.
Process invoices and reimbursements.
Compose and/or transcribe correspondence and documents.
Support departmental projects and activities.
Create and maintain websites, web pages, databases, spreadsheets, and social media accounts.
Answer telephones and provide related follow-through.
Anticipate and respond to provider, patient, and health care team needs and requests.
Serve as a direct contact and resource to patients.
Ensure accuracy and completeness in administrative and patient-related activities.