Medical Administrative Assistant - SEMN

Mayo Clinic • Owatonna, MN

14h • $22 - $30 • Hybrid

About The Position

Provides clinical and non-clinical administrative support, including managing patient materials and information flow; coordinating appointments, meetings, events, and professional travel; managing calendars; preparing documents and presentations; processing invoices and reimbursements; composing or transcribing correspondence; supporting departmental projects; maintaining websites, databases, spreadsheets, and social media accounts; and answering telephones. Supports health care providers by anticipating and responding to provider, patient, and health care team needs, and serves as a direct contact and resource for patients. The role requires initiative, adaptability, strong organizational, communication, and interpersonal skills, confidentiality, professionalism, and careful attention to accuracy and completeness in patient-related activities.

This is a hybrid position. The employee must be located within 100 miles of a Mayo Clinic campus for occasional onsite work based on business needs. Applicants may be asked to complete an OnDemand recorded interview during the selection process.

Requirements

• High school diploma or GED with at least two years of administrative support experience; or a one-year degree/diploma in an administrative, business, or medical-related program with at least one year of administrative support experience; or an associate’s degree in an administrative, business, or medical-related program.
• Administrative support experience must include meeting management and calendar coordination, creating or transcribing correspondence/documents, and using business software to produce databases, spreadsheets, presentations, or similar materials.
• Individuals without relevant medical education or experience must successfully complete a Medical Terminology course within six months of employment.
• Anatomy/Physiology may also be required depending on the role and the candidate’s background.
• Strong organization, customer service, professionalism, interpersonal relations, written and oral communication, prioritization, task-switching, and adaptability skills.
• Effective and appropriate decision-making and judgment, confidentiality, attention to detail, and follow-through.
• Experience coordinating travel and managing expenses.
• Proficient English grammar, punctuation, and sentence structure.
• Proficiency with computer hardware and software, telecommunications, and other office equipment, including the ability to navigate multiple systems simultaneously.

Nice To Haves

• Work-related experience within the last ten years.

Responsibilities

• Manage patient materials and the flow of patient-related information.
• Coordinate appointment schedules, meetings, events, and professional travel, including related scheduling and follow-up.
• Manage calendars and prepare documents and presentation materials.
• Process invoices and reimbursements.
• Compose and/or transcribe correspondence and other documents.
• Support departmental projects and activities.
• Create and maintain websites, web pages, databases, spreadsheets, and social media accounts.
• Answer telephones and provide related follow-through.
• Anticipate and respond to the needs and requests of health care providers, patients, and the health care team.
• Serve as a direct contact and resource to patients.
• Ensure accuracy and completeness in patient-related activities through attention to detail.

Benefits

• Multiple medical plan options.
• Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
• Vision plan with a national network.
• HSA and FSAs for eligible expenses.
• Competitive retirement package.
• Continuing education and advancement opportunities.
• Competitive compensation and comprehensive benefit plans.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree