Medical Administrative Assistant - SEMN

Mayo Clinic • Owatonna, MN

14h • $22 - $30 • Hybrid

About The Position

The Medical Administrative Assistant provides clinical and non-clinical administrative support, including managing patient materials and appointment schedules; coordinating meetings, events, and professional travel; managing calendars; preparing documents and presentations; processing invoices and reimbursements; composing or transcribing correspondence; supporting departmental projects; maintaining websites, databases, spreadsheets, and social media accounts; and answering telephones with appropriate follow-through. The role supports health care providers by anticipating and responding to provider, patient, and health care team needs, and serves as a direct contact and resource to patients. The position requires initiative, adaptability, professionalism, confidentiality, strong organizational and communication skills, and careful attention to accuracy and completeness in patient-related work.

This is a hybrid position. The employee must live within 100 miles of the Mayo Clinic campus and may be expected to work onsite occasionally based on business needs. Applicants without relevant medical education or experience must complete a Medical Terminology course within six months of employment; Anatomy/Physiology may also be required depending on role and background.

Requirements

• High school diploma or GED plus at least two years of administrative support experience; or a one-year administrative, business, or medical-related degree/diploma plus at least one year of administrative support experience; or an associate’s degree in an administrative, business, or medical-related program.
• Administrative support experience must include meeting management and calendar coordination, creating or transcribing correspondence/documents, and using business software to produce databases, spreadsheets, presentations, or similar materials.
• Applicants without relevant medical education or medical experience must successfully complete a Medical Terminology course within six months of employment. Anatomy/Physiology may also be required depending on role and background.
• High-level organization, customer service, professionalism, interpersonal relations, and written and oral communication skills.
• Ability to prioritize, shift tasks frequently and quickly, and adapt to a rapidly changing environment.
• Effective and appropriate decision-making, judgment, confidentiality, attention to detail, and follow-through.
• Experience coordinating travel and managing expenses.
• Proficient English grammar, punctuation, and sentence structure.
• Proficient use of computer hardware and software, telecommunications, and other office equipment, including ability to navigate multiple systems simultaneously.
• Must be located within 100 miles of the Mayo Clinic campus for occasional onsite expectations based on business needs.

Nice To Haves

• Work-related experience within the last ten years is preferred.

Responsibilities

• Request and manage the flow of patient materials.
• Coordinate appointment schedules.
• Schedule, coordinate, and follow up on meetings, events, and professional travel.
• Manage calendars.
• Prepare documents and presentation materials.
• Process invoices and reimbursements.
• Compose and/or transcribe correspondence and documents.
• Support departmental projects and activities.
• Create and maintain websites, web pages, databases, spreadsheets, and social media accounts.
• Answer telephones and provide related follow-through.
• Anticipate and respond to provider, patient, and health care team needs and requests.
• Serve as a direct contact and resource to patients.
• Ensure accuracy and completeness in patient-related activities through attention to detail.

Benefits

• Multiple medical plan options.
• Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
• Affordable vision plan with a national network.
• Health Savings Account and Flexible Spending Account options for eligible expenses.
• Competitive retirement package.
• Continuing education and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED