Medical Administrative Assistant

Mayo Clinic•Eau Claire, WI

14h•$22 - $30•Hybrid

About The Position

The Medical Administrative Assistant performs clinical and non-clinical administrative support tasks, including managing patient materials and appointment schedules, coordinating meetings, events, and professional travel, managing calendars, preparing documents and presentations, processing invoices and reimbursements, composing or transcribing correspondence, supporting departmental projects, maintaining websites and databases, and answering telephones. The role supports health care providers by anticipating and responding to provider, patient, and health care team needs, and serves as a direct patient contact and resource. It requires initiative, adaptability, strong organization and communication, confidentiality, professionalism, and careful attention to accuracy and completeness in patient-related activities. This is a hybrid position. The employee must be located within 100 miles of a Mayo Clinic campus for occasional on-site work based on business needs. Mayo Clinic will not sponsor or transfer visas for this position, including F1 OPT STEM. Candidates may be asked to complete a prerecorded OnDemand interview during selection.

Requirements

High school diploma or GED and at least two years of administrative support experience; or a one-year administrative, business, or medical-related degree/diploma and at least one year of administrative support experience; or an associate’s degree in an administrative, business, or medical-related program.
Administrative support experience must include meeting management and calendar coordination, creating or transcribing correspondence/documents, and using business software to produce databases, spreadsheets, presentations, or similar materials.
Applicants without relevant medical education or medical experience must successfully complete a Medical Terminology course within six months of employment. Anatomy/Physiology may also be required depending on role and background.
High-level organization, customer service, professionalism, interpersonal relations, written and oral communication, prioritization, task-shifting, and adaptability in a rapidly changing environment.
Effective and appropriate decision-making, judgment, confidentiality, attention to detail, and follow-through.
Experience coordinating travel and managing expenses.
Proficient English grammar, punctuation, and sentence structure.
Proficient use of computer hardware and software, telecommunications, and other office equipment, including the ability to navigate multiple systems simultaneously.
Must be located within 100 miles of a Mayo Clinic campus for occasional on-site expectations.
Mayo Clinic will not sponsor or transfer visas for this position, including F1 OPT STEM.

Nice To Haves

Work-related experience within the last ten years.

Responsibilities

Manage the flow of patient materials and coordinate appointment schedules.
Schedule, coordinate, and follow up on meetings, events, and professional travel; manage calendars.
Prepare documents and presentation materials; compose or transcribe correspondence and other documents.
Process invoices and reimbursements.
Support departmental projects and activities.
Create and maintain websites, web pages, databases, spreadsheets, and social media accounts.
Answer telephones and provide related follow-through.
Anticipate and respond to provider, patient, and health care team needs and requests; serve as a direct contact and resource to patients.
Ensure accuracy and completeness in administrative and patient-related activities.

Benefits

Multiple medical plan options.
Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
Affordable vision plan with a national network.
HSA and FSAs for eligible expenses.
Competitive retirement package.
Continuing education and advancement opportunities.

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