Medical Administrative Assistant

Mayo Clinic • Eau Claire, WI

14h • $22 - $30 • Hybrid

About The Position

The Medical Administrative Assistant performs clinical and non-clinical administrative support tasks and supports health care providers by anticipating and responding to provider, patient, and health care team needs. The role serves as a direct contact and resource for patients and helps optimize the time of those supported through initiative, proficiency, and adaptability. Accuracy, thoroughness, confidentiality, professionalism, and attention to detail are critical, particularly in patient-related activities.

This is a hybrid position. The employee must be located within 100 miles of a Mayo Clinic campus and may be expected to work onsite occasionally based on business needs. Employees without relevant medical education or experience must successfully complete a Medical Terminology course within six months of employment; Anatomy/Physiology may also be required depending on the role and background.

Requirements

• High school diploma or GED plus at least two years of administrative support experience; or a one-year degree/diploma in an administrative, business, or medical-related program plus at least one year of administrative support experience; or an associate’s degree in an administrative, business, or medical-related program.
• Administrative support experience must include meeting management and calendar coordination, creating or transcribing correspondence/documents, and using business software to produce databases, spreadsheets, presentations, or similar materials.
• Individuals without relevant medical education or medical experience must successfully complete a Medical Terminology course within six months of employment. Anatomy/Physiology may also be required depending on role and background.
• High-level organization, customer service, professionalism, interpersonal relations, written and oral communication, and ability to prioritize, frequently shift tasks quickly, and adapt to a rapidly changing environment.
• Effective and appropriate decision-making, judgment, confidentiality, attention to detail, and follow-through.
• Experience coordinating travel and managing expenses.
• Proficient English grammar, punctuation, and sentence structure.
• Proficient use of computer hardware and software, telecommunications, and other office equipment, including the ability to navigate multiple systems simultaneously.
• Must be located within 100 miles of a Mayo Clinic campus for occasional onsite expectations based on business needs.
• Mayo Clinic will not sponsor or transfer visas for this position, including F1 OPT STEM.

Nice To Haves

• Work-related experience within the last ten years.

Responsibilities

• Request and manage the flow of patient materials.
• Coordinate appointment schedules.
• Schedule, coordinate, and follow up on meetings, events, and professional travel.
• Manage calendars.
• Prepare documents and presentation materials.
• Process invoices and reimbursements.
• Compose and/or transcribe correspondence and documents.
• Support departmental projects and activities.
• Create and maintain websites, web pages, databases, spreadsheets, and social media accounts.
• Answer telephones and provide related follow-through.
• Anticipate and respond to provider and patient needs and requests from the health care team.
• Serve as a direct contact and resource to patients.
• Ensure accuracy and completeness in patient-related and other administrative activities.

Benefits

• Multiple medical plan options.
• Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
• Affordable vision plan with a national network.
• Health Savings Account and Flexible Spending Accounts for eligible expenses.
• Competitive retirement package.
• Continuing education and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree