Medical Administrative Assistant

Mayo Clinic • Red Wing, MN

2d • $22 - $30 • Hybrid

About The Position

Mayo Clinic is hiring a Medical Administrative Assistant to provide clinical and non-clinical administrative support. The role supports health care providers by anticipating and responding to provider, patient, and health care team needs, and serves as a direct contact and resource to patients. The position calls for initiative, adaptability, strong organizational and communication skills, professionalism, confidentiality, and careful attention to accuracy and completeness in patient-related work.

This is a hybrid position. The employee must be located within 100 miles of a Mayo Clinic Health System campus and may be expected to work onsite occasionally based on business needs. Candidates may be asked to complete a prerecorded OnDemand interview during the selection process.

Requirements

• High school diploma or GED and at least two years of administrative support experience; or a one-year degree/diploma in an administrative, business, or medical-related program and at least one year of administrative support experience; or an associate’s degree in an administrative, business, or medical-related program.
• Administrative support experience must include tasks such as meeting management and calendar coordination, creating or transcribing correspondence/documents, and using business software to produce databases, spreadsheets, or presentations.
• Candidates without relevant medical education or medical experience must successfully complete a Medical Terminology course within six months of employment. Anatomy/Physiology may also be required depending on role and background.
• High-level organizational, customer service, professional, interpersonal, written communication, and oral communication skills.
• Ability to prioritize, shift tasks frequently and quickly, and adapt to a rapidly changing environment.
• Effective and appropriate decision-making and judgment, confidentiality, attention to detail, and follow-through.
• Experience coordinating travel and managing expenses.
• Proficient English grammar, punctuation, and sentence structure.
• Proficient use of computer hardware and software, telecommunications, and other office equipment, including navigating multiple systems simultaneously.
• Must be located within 100 miles of a Mayo Clinic Health System campus for occasional onsite expectations based on business needs.

Nice To Haves

• Work-related experience within the last ten years.

Responsibilities

• Request and manage the flow of patient materials.
• Coordinate appointment schedules.
• Schedule, coordinate, and follow up on meetings, events, and professional travel.
• Manage calendars.
• Prepare documents and presentation materials.
• Process invoices and reimbursements.
• Compose and/or transcribe correspondence and documents.
• Support departmental projects and activities.
• Create and maintain websites, web pages, databases, spreadsheets, and social media accounts.
• Answer telephones and provide related follow-through.
• Support health care providers by anticipating and responding to provider and patient needs and requests from the health care team.
• Serve as a direct contact and resource to patients.
• Ensure accuracy and completeness through attention to detail, particularly in patient-related activities.

Benefits

• Multiple medical plan options.
• Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
• Vision plan with a national network.
• HSA and FSAs for eligible expenses.
• Competitive retirement package.
• Continuing education and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED