Mechanical Service Writer

Snider Fleet Solutions•Raleigh, NC

17d•Onsite

About The Position

Snider Fleet Solutions is seeking a Mechanical Service Writer to estimate heavy-duty truck and trailer mechanical jobs, including parts and labor, and assist with billing service tickets as needed. The role involves frequent communication by phone and computer with vendors about parts pricing and availability, placing orders, coordinating labor and time with mechanics, and discussing estimated costs, lead times, and scheduling with customers. The work is fast-paced, requiring urgency and strong communication. The position reports to the Mechanical Service Manager and is based at a commercial or industrial tire and/or mechanical truck service center. Work is split between an office and a service shop or warehouse. The employee may occasionally be exposed to fumes or airborne particles, moving mechanical equipment, and moderate-to-high noise levels.

Requirements

Associate's degree in business or a related field, or equivalent work experience; a four-year degree is preferred.
At least 2 years of experience in the industry or in a related management position.
Ability to pass a background check and drug screen.
Strong organizational and time-management skills, with close attention to detail.
Complete understanding of VMRS codes and TMC recommended practices.
Strong Microsoft Office skills, including Outlook, Word, Excel, and PowerPoint, and ability to learn and operate other software such as AS400, SAP, and BTN.
Superior written and verbal customer-service and communication skills.
Ability to use necessary office equipment, including scanners, fax machines, calculators, postage machines, and copiers.
Understanding of invoicing and billing procedures.
Ability to handle confidential matters sensitively.
Reliable and dependable, with self-initiative.
Ability to work effectively as part of a team and independently with minimal supervision.
Ability to learn quickly and take on new responsibilities.
Proficiency with 10-Key.
Ability to interact with all levels within the organization and client base.
Ability to understand and meet month-end, quarter-end, and year-end deadlines.
Ability to work overtime based on branch or department needs.
Understanding of industry standards and practices.
Ability to multitask and work effectively under pressure and time constraints.
Analytical skills, including research, interpreting data, and analyzing information.
Ability to train and coach others in administrative practices.

Nice To Haves

Familiarity with Paylocity.
Supplier-specific product knowledge.
Four-year degree.

Responsibilities

Estimate service tickets for heavy-duty truck and trailer mechanical work, including parts and labor.
Order parts and communicate with vendors about pricing and availability.
Process parts returns.
Provide customer support and communicate estimated job costs, lead times, and scheduling.
Communicate directly with technicians, customers, and vendors.
Adhere to all safety programs.
Assist with service billing as needed.