Mechanical Service Writer

Snider Fleet Solutions • Memphis, TN

17d • Onsite

About The Position

Snider Fleet Solutions is seeking a Mechanical Service Writer for a commercial/industrial tire and/or mechanical truck service center. Reporting to the Mechanical Service Manager, this role estimates heavy-duty truck and trailer mechanical jobs, including parts and labor, and assists with service-ticket billing as needed. The work involves substantial phone and computer communication with vendors about parts pricing and availability and placing orders, as well as frequent communication with mechanics about labor and time and with customers about estimated costs, lead times, and scheduling. The position operates in a fast-paced environment where urgency and communication are critical.

Work is divided between an office and a service shop/warehouse. Employees are occasionally exposed to fumes or airborne particles, moving mechanical parts and equipment, and moderate-to-high noise levels. The role requires adherence to safety programs and the ability to work overtime based on branch or department needs.

Requirements

• Associate's degree in Business or a related field, or equivalent work experience.
• At least 2 years of experience within the industry or in a related management position.
• Ability to pass a background check and drug screen.
• Strong organizational and time-management skills and close attention to detail.
• Complete understanding of VMRS codes and TMC recommended practices.
• Strong Microsoft Office skills, including Outlook, Word, Excel, and PowerPoint, and ability to learn and use other software.
• Superior written and verbal customer service and communication skills.
• Ability to use office equipment, including scanners, fax machines, calculators, postage machines, and copiers.
• Understanding of invoicing and billing procedures and sensitivity to confidential matters.
• Reliable, dependable, self-initiated, and able to work both independently with minimal supervision and as part of a team.
• Ability to learn quickly, take on new responsibilities, and interact with all levels of the organization and client base.
• Proficient with 10-Key.
• Ability to meet month-end, quarter-end, and year-end deadlines and work overtime based on branch or department needs.
• Understanding of industry standards and practices.
• Ability to multitask and work effectively under pressure and time constraints.
• Analytical skills, including research, data interpretation, and information analysis.
• Ability to train and coach others in administrative practices.

Nice To Haves

• Four-year degree preferred.
• Familiarity with Paylocity.
• Supplier-specific product knowledge.

Responsibilities

• Estimate service tickets for heavy-duty truck and trailer mechanical jobs, including parts and labor.
• Order parts and communicate with vendors about pricing and availability.
• Process parts returns.
• Provide customer support and communicate estimated job costs, lead times, and scheduling.
• Communicate directly with technicians, customers, and vendors.
• Adhere to all safety programs.
• Assist with service billing and process service tickets as needed.

Benefits

• Paid time off, including personal, holiday, sick, and vacation time
• Career advancement opportunities
• 401(k) retirement planning
• Profit sharing
• Medical insurance
• Dental insurance
• Vision insurance
• Employer-paid life insurance
• Employer-paid short-term disability

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree