MDCS Operations Manager

Commonwealth of Massachusetts•Lowell, MA

15d

About The Position

The MassHire Department of Career Services (MDCS) oversees the Commonwealth's network of Career Centers, which assist businesses in finding qualified workers and provide job seekers with career guidance and referrals to jobs and training. MDCS strengthens the Career Center system through continuous improvement and innovative practices that maximize resources, foster partnerships, and engage employers to help maintain a skilled, motivated, and adaptable workforce. The Operations Manager manages ongoing State partner operations and administration at a Career Center. The role oversees day-to-day staffing, hiring, scheduling, service and program delivery, employee relations, facilities, equipment assessment and utilization planning, and building security. The manager supports customer flow, ensures timely and high-quality services across workforce development programs, and supports performance management to help achieve Center goals in collaboration with Center partners. The position requires understanding the statutes, regulations, and federal and state policies that affect assigned OSCC programs, including Wagner-Peyser, WIA/WIOA, Trade Adjustment Assistance, and Work Opportunity Tax Credit. The manager ensures managed OSCC activities comply with applicable requirements, helps staff understand policies and programs, and supports local policies that are compliant and maximize customer benefit. The Operations Manager collects, organizes, and disseminates data about assigned OSCC activities and outcomes, including information for special populations, labor market demand, and funding or grant solicitations as needed. The manager is responsible for DCS staff assigned to the Center, monitors program operations and service delivery for compliance, assists with hiring, promotion, staffing and budget allocations, evaluates staff, provides training and professional development, and initiates corrective or disciplinary action when appropriate. The role also monitors training needs, provides or coordinates technical assistance, and analyzes equipment utilization plans. The manager must be able to speak publicly to varied audiences, including the public and federal, state, or local agencies and elected officials. Applicants must meet the stated experience requirement or an equivalent combination of experience and qualifying education substitutions. The Commonwealth describes its benefits package as supporting employees, their loved ones, and their future. It is an equal opportunity employer and encourages applications from people with diverse backgrounds.

Requirements

At least four years of full-time or equivalent part-time professional, professional internship, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration, or clinical management, or an equivalent combination of experience and qualifying substitutions.
A relevant certificate may substitute for one year of required experience.
An associate's degree in a related field may substitute for one year of required experience.
A bachelor's degree in a related field may substitute for two years of required experience.
A graduate degree in a related field may substitute for three years of required experience.
A doctorate in a related field may substitute for the required experience.
Ability to speak publicly to varied audiences.

Responsibilities

Manage ongoing State partner operations and administration at the Career Center.
Oversee day-to-day staffing, hiring, scheduling, service and program delivery, and employee relations.
Manage facilities, assess equipment, develop equipment utilization plans, and oversee building security.
Ensure timely, high-quality delivery of workforce development program services to OSCC customers.
Manage customer flow through the Center and support performance management toward Center goals and objectives in collaboration with Center partners.
Understand and ensure compliance with applicable statutes, regulations, and federal and state policies governing assigned OSCC programs.
Help staff understand policies and programs and ensure local policies comply with requirements while providing the greatest possible customer benefit.
Collect, organize, and disseminate data about assigned OSCC activities and outcomes, including information concerning special populations, labor market demand, and funding or grant solicitations as needed.
Manage DCS staff assigned to the Center and monitor program operations and service delivery for compliance with state and federal regulations and DCS oversight.
Assist with personnel hiring, promotions, and staffing; manage staffing and budget allocations; evaluate staff; provide training and professional development; and initiate corrective or disciplinary action when appropriate.
Monitor training needs, technical assistance, and equipment utilization plans and analysis for the assigned Center.
Deliver prepared or impromptu information to varied audiences through public speaking.