PT Maternity Patient Concierge

Best Upon Request Corporate, Inc.•Greenwich, CT

45d•$23 - $24•Onsite

About The Position

This position supports maternity patients and families at BEST's client hospitals, focused on improving their experience in the healthcare setting from the prenatal period through the first day home. The Maternity Patient Concierge's main objective is to compassionately care for patients and deliver excellent, personal customer service — anticipating non-clinical worries off a family's plate — and off their care team's — so everyone can stay focused on what matters most. Best Upon Request Corporate, Inc. (BEST) is a growing, values-based, certified woman-owned company with 35 years in business creating life-enriching experiences for our clients and customers, team members, and community. Headquartered in Cincinnati, Ohio, BEST is a national provider of concierge services as an employee benefit and as a patient amenity. Our concierge programs improve organizational culture by decreasing stress for employees and managing the non-clinical needs of patients, for clients spanning healthcare, finance, technology, insurance, consulting, manufacturing, and distribution. BEST knows its greatest asset is our people. Our team can expect comprehensive total rewards focused on well-being, in a high-trust, highly collaborative environment where each team member can thrive.

Requirements

Servant-hearted, compassionate, approachable, and humble, with the poise, tact, and professionalism to stay stress-tolerant through dynamic, high-stress, emotional situations.
Detail-oriented and highly organized with excellent verbal and written communication; a creative, curious, solutions-minded listener who manages multiple service requests, time and priorities appropriately and with ease.
At least one year in a fast-paced customer service environment (three to five years preferred); proficient in Microsoft Office (Outlook, Word, and Excel) and point-of-sale platforms, with strong data entry accuracy.
Valid driver's license, reliable transportation, and required vehicle insurance.
Ability to pass a background check and drug screen.
Ability to obtain client hospital badging and comply with client occupational health requirements (e.g., immunizations, TB screening, and other clearances) prior to and throughout employment.

Nice To Haves

Fluency in multiple languages preferred.

Responsibilities

Help patients plan for their pregnancy and birth, such as finding pediatricians, ordering baby gear, and scheduling home services.
Support patients and waiting guests during triage and admission, including relocating vehicles and retrieving items needed for delivery.
Help make deliveries special, coordinating photography, gifts, and celebration meals.
Support a smooth discharge by assisting with shipping needs, coordinating transportation, and picking up prescriptions.
Ease the transition home with grocery shopping, connecting families to postpartum services, and scheduling vehicle or pet care.
Provide extra sensitivity and support for surrogates, adoptive parents, single mothers, families experiencing homelessness, NICU or Children's Hospital transfers, and fetal loss.
Round on patients, accurately capture service activity within BEST's service management platform, and live out BEST's core values: trustworthy, compassionate, resourceful, results-focused, and value-creating.