PT Concierge

Sunrise Senior Living • Winston-Salem, NC

4d • $14 - $17

About The Position

The Concierge creates the first impression of Sunrise Senior Living by welcoming residents, families, visitors, and prospective families and helping provide a warm, safe, and organized community experience. The role serves as the face of the community, ensuring interactions reflect Sunrise’s hospitality and service standards.

The Concierge supports community operations through front-desk coverage, communication, administrative tasks, and assistance to the Sales and recruitment teams. Responsibilities include managing appointments and mail, maintaining resident rosters, monitoring visitor sign-in and safety procedures, and helping keep the front desk and Bistro welcoming.

Requirements

• High School Diploma or GED.
• Strong customer service and communication skills.
• Organization, excellent time management, and follow-through.
• Ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office and basic computer systems.
• Ability to maintain professionalism and confidentiality.

Responsibilities

• Greet visitors, residents, and prospective families professionally and warmly.
• Answer and route calls promptly and take accurate messages.
• Provide community overviews and support the Sales team with inquiries.
• Assist with move-in preparations and marketing materials.
• Maintain a welcoming front desk and Bistro area.
• Support recruitment efforts and perform administrative data entry.
• Manage appointments, mail distribution, and resident rosters.
• Monitor safety protocols, visitor sign-in, and emergency procedures.
• Process meal tickets and assist with basic office tasks.

Benefits

• Medical, dental, vision, life, and disability plans.
• Retirement savings plans.
• Employee Assistance Program and discount program.
• Paid time off (PTO), sick time, and holiday pay.
• myFlexPay, which allows employees to get paid within hours of a shift.
• Tuition reimbursement.
• Potential discretionary and/or non-discretionary bonuses, subject to eligibility and plan requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED