Concierge PT

SR COMPANIES LLC•Lake Oconee, GA

3d•Onsite

About The Position

The Concierge enhances and improves the SRIM experience for residents, families, and visitors while promoting the Golden Rule. The role answers telephone calls courteously and performs routine clerical work. It also supports community operations through greeting and assisting visitors, responding to resident requests, and providing other duties as assigned, including housekeeping, laundry, and dining-room assistance when needed. The position requires the ability to read and comprehend simple instructions and correspondence, write simple correspondence, and communicate effectively in one-on-one and small-group situations. The employee should be able to follow detailed but straightforward written or oral instructions, use common sense to address routine problems, and have knowledge of Microsoft Office Suite. A high school diploma or GED, less than one year of related experience or training, or an equivalent combination of education and experience is listed.

Requirements

High school diploma or GED, less than one year of related experience or training, or an equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations to customers, clients, and coworkers.
Ability to apply common-sense understanding to detailed but straightforward written or oral instructions.
Ability to address problems involving a few concrete variables in standardized situations.
Knowledge of Microsoft Office Suite.
Ability to perform the physical functions described, with reasonable accommodations where applicable.

Responsibilities

Interact with residents, families, and visitors with empathy, kindness, compassion, and respect.
Answer telephone calls with a welcoming attitude and respond courteously.
Assist with scheduling new hires for review and completion of new-hire paperwork.
Assist the Business Office Manager when needed.
Receive and route incoming and outgoing mail when needed.
Type correspondence as requested.
Respond promptly and courteously to residents’ requests for assistance, including requests received by phone and requests from family members and visitors.
Greet families and visitors, determine the nature of their business, and introduce them to the appropriate department head.
Answer prospective residents’ questions about the community when the Sales Director is absent.
Communicate in a language each resident can understand.
Ensure residents or responsible parties sign residents out when they leave the community.
Follow written and verbal instructions and established policies and procedures, including emergency procedures and HIPAA regulations.
Practice safe working habits, observe safety hazards, and report them immediately to a supervisor.
Address residents and family members by name when possible.
Work collaboratively with associates and management, maintain a positive and respectful attitude, and comply with attendance and call-off policies.
Attend or participate in trainings, in-service meetings, and mandatory meetings.
Wear clean and appropriate attire in accordance with the dress code.
Refer inquiries about resident care issues to the immediate supervisor rather than discussing them with families or visitors.
Assist with training new employees when required.
Take initiative, seek additional information, offer suggestions or solutions, and take on special projects or assignments outside regular duties.
Perform housekeeping or laundry duties to help maintain an orderly, clean, and sanitary community.
Serve and assist residents in the dining room at breakfast, lunch, and dinner if needed.
Perform other reasonable duties as assigned or requested.