PT Concierge - Sonterra

Franklin Companies•San Antonio, TX

1d•Onsite

About The Position

Franklin Park Sonterra is seeking a bright, personable concierge to fill front-desk openings as needed. The concierge is often the first point of contact for guests and residents and provides exemplary customer service in person and by telephone, as well as administrative support to various departments. The schedule is on a rotating basis, and starting wage depends on experience. Franklin Park Sonterra provides assisted living and memory care in a spacious, elegant environment with amenities including an art studio and furnished courtyard. Franklin Park is dedicated to providing residential communities where seniors and their families feel at home, with a commitment to “dedication in every detail.” The location is 18323 Sonterra Place, on the north side of Loop 1604 between Blanco and Stone Oak Parkway; a bus stop is one block away.

Requirements

Computer savvy.
Personable and resourceful, with a sincere interest in working directly with elders.
Able to problem-solve and help resolve questions and concerns.
Punctual and dependable.

Responsibilities

Answer calls promptly and professionally; forward calls, provide requested information, take messages, and expedite sales and marketing calls.
Assist with incoming and outgoing mail and deliveries, including sorting and routing.
Help address urgent staffing needs by calling part-time and PRN staff to cover vacant shifts.
Obtain information for residents, assist them with registering for activities or services, and ensure they sign out and back in during absences.
Support the marketing department by providing approved information to callers, assisting with move-ins, and entering data into an electronic database.
Communicate service requests to the maintenance department.
Keep reception areas tidy.
Create forms, run reports, conduct internet research, and complete other clerical duties.
Monitor and respond to the emergency response system.
Maintain familiarity with emergency response procedures; serve as a communication liaison, call 911 as needed, and help direct and protect residents, including during an evacuation.
Handle security issues that arise.
Remain courteous, professional, and helpful when residents or others are upset or dissatisfied; resolve problems when possible, contact management as needed, and/or document and report incidents or concerns to administration.