Concierge PT

SR COMPANIES LLC•Macon, GA

About The Position

The Concierge enhances and improves the SRIM experience for residents, families, and visitors while promoting the Golden Rule. The role provides a welcoming and courteous point of contact, answers telephone calls, handles routine clerical tasks, and responds to requests for assistance. The Concierge also supports business office activities, helps coordinate new-hire paperwork, and assists with general community operations as needed. The position requires positive, respectful interactions with residents, families, visitors, associates, and management; following established policies and emergency procedures; protecting resident privacy under HIPAA; and contributing to a clean, orderly community. The role may also include housekeeping or laundry duties and helping residents in the dining room.

Requirements

High school diploma or GED, less than one year of related experience or training, or an equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations to customers, clients, and coworkers.
Ability to use common-sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to address problems involving a few concrete variables in standardized situations.
Knowledge of Microsoft Office Suite.
Ability to perform the essential duties satisfactorily, with reasonable accommodations where applicable.

Responsibilities

Interact with residents, families, and visitors with empathy, kindness, compassion, and respect.
Answer telephone calls with a welcoming attitude and respond courteously.
Assist with scheduling new hires to review and complete new-hire paperwork.
Assist the Business Office Manager as needed.
Receive and route incoming and outgoing mail as needed.
Type correspondence as requested.
Respond promptly and courteously to resident requests for assistance, including phone calls and requests from family members and visitors.
Greet visitors, determine the nature of their business, and introduce them to the appropriate department head.
Answer prospective residents' questions about the community when the Sales Director is absent.
Communicate in a language each resident can understand.
Ensure residents or their responsible parties sign residents out when they leave the community.
Follow written and verbal instructions and established policies and procedures, including emergency procedures.
Practice safe working habits and body mechanics, and promptly report safety hazards to a supervisor.
Learn residents' and family members' names and address them by name.
Work cooperatively with associates and management to complete assignments.
Maintain positive and respectful attitudes toward work issues, policies, procedures, residents, families, visitors, associates, and management.
Follow attendance and call-off policies and participate in training, in-service sessions, and mandatory meetings.
Wear clean, appropriate attire in accordance with the dress code.
Refer inquiries about resident care to the immediate supervisor rather than discussing care issues with families or visitors.
Follow HIPAA regulations.
Assist with training new employees when required.
Take initiative, seek additional information, and offer solutions or suggestions.
Take on special projects or assignments outside regular duties.
Perform housekeeping or laundry duties to help maintain a clean, orderly, and sanitary community.
Serve and assist residents in the dining room at breakfast, lunch, or dinner when needed.
Perform other reasonable duties as assigned or requested.