Concierge PT

SRM MANAGEMENT GROUP LLC•Macon, GA

12d•Onsite

About The Position

The Concierge enhances and improves the SRIM experience for residents, families, and visitors while promoting the Golden Rule. The role provides courteous telephone and front-desk service, routine clerical support, and assistance with other community needs. The Concierge may also help maintain the community, assist residents in the dining room, and take on special assignments as needed. The position requires respectful, empathetic interactions with residents, families, visitors, associates, and management; following community policies and procedures, including HIPAA and emergency procedures; and supporting a safe, clean, and orderly environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma or GED, or less than one year of related experience or training, or an equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence and present information effectively in one-on-one and small-group situations.
Ability to apply common-sense understanding to detailed but uncomplicated written or oral instructions and solve problems involving a few concrete variables in standardized situations.
Knowledge of Microsoft Office Suite.
Ability to perform the essential duties satisfactorily, with reasonable accommodations where applicable.

Responsibilities

Interact with residents, families, and visitors with empathy, kindness, compassion, and respect.
Answer telephone calls courteously with a welcoming attitude and respond promptly to requests for assistance.
Assist with scheduling new hires for review and completion of new-hire paperwork.
Assist the Business Office Manager when needed.
Receive and route incoming and outgoing mail as needed.
Type correspondence as requested.
Greet families and visitors, determine the nature of their business, and introduce them to the appropriate department head.
Answer prospective residents' questions about the community when the Sales Director is absent.
Communicate in a language each resident can understand.
Ensure residents or their responsible parties sign residents out when they leave the community.
Follow written and verbal instructions and established policies and procedures, including emergency procedures and HIPAA regulations.
Practice safe working habits and promptly report safety hazards to a supervisor.
Address residents and family members by name and work cooperatively with associates and management.
Comply with attendance and call-off policies and participate in trainings, in-service meetings, and mandatory meetings.
Wear clean, appropriate attire in accordance with the dress code.
Refer family and visitor inquiries about resident care to the immediate supervisor.
Assist with training new employees when required.
Take initiative, seek additional information, offer solutions or suggestions, and undertake special projects or assignments outside regular duties.
Perform housekeeping and/or laundry duties to help maintain a clean, sanitary, and orderly community.
Serve and assist residents in the dining room at breakfast, lunch, or dinner when needed.
Perform other reasonable duties as assigned or requested.