Concierge PT

SR COMPANIES LLC•Lake Oconee, GA

13d•Onsite

About The Position

The Concierge enhances and improves the SRIM experience for residents, families, and visitors while promoting the Golden Rule. The role provides a welcoming point of contact, answers telephone calls courteously, and performs routine clerical work. It also assists with other community needs, including housekeeping or laundry tasks and dining-room service when needed.

Requirements

High school diploma or GED, or less than one year of related experience or training, or an equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group situations.
Ability to use common-sense understanding to follow detailed but uninvolved written or oral instructions and solve problems involving a few concrete variables in standardized situations.
Knowledge of Microsoft Office Suite.
Ability to meet the physical demands of the role, including occasionally lifting or moving up to 25 pounds.

Responsibilities

Interact with residents, families, and visitors with empathy, kindness, compassion, and respect.
Answer telephone calls with a welcoming attitude and respond courteously to requests for assistance.
Assist with scheduling new hires to review and complete new-hire paperwork, and help train new employees when required.
Assist the Business Office Manager as needed; receive and route mail; and type correspondence as requested.
Greet visitors, determine the nature of their business, and introduce them to the appropriate department head.
Answer prospective residents’ questions about the community when the Sales Director is absent.
Communicate in a language each resident can understand and address residents and family members by name.
Ensure residents or responsible parties sign residents out when they leave the community.
Follow written and verbal instructions, established policies and procedures, emergency procedures, and HIPAA regulations.
Practice safe working habits, promptly report safety hazards to a supervisor, and work collaboratively with associates and management.
Maintain a positive, respectful attitude toward work, residents, families, visitors, associates, and management; comply with attendance and call-off policies; and attend required trainings and meetings.
Wear clean, appropriate attire in accordance with the dress code.
Refer inquiries about resident care to the immediate supervisor rather than discussing resident care issues with families or visitors.
Take initiative, seek additional information, offer solutions or suggestions, and take on special projects or assignments outside regular duties.
Perform housekeeping and/or laundry duties to help maintain a clean, sanitary, and orderly community.
Serve and assist residents in the dining room at breakfast, lunch, or dinner when needed.
Perform other reasonable duties as assigned or requested.