Concierge PT

SR COMPANIES LLC•Huntsville, AL

3d•Onsite

About The Position

The Concierge enhances the experience of residents, families, and visitors by providing courteous service, promoting the Golden Rule, answering telephone calls, and carrying out routine clerical work. The role also supports the Business Office Manager and other departments, assists with welcoming visitors and responding to resident requests, and helps maintain a clean, orderly community. The position is based at Pioneer Senior Living at Upland Park in Huntsville, Alabama.

Requirements

High school diploma or GED, or less than one year of related experience or training, or an equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence, and memos, and to write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations.
Ability to follow detailed but uncomplicated written or oral instructions and address problems involving a few concrete variables in standardized situations.
Knowledge of Microsoft Office Suite.
Ability to perform the essential duties satisfactorily, with reasonable accommodations where applicable.

Responsibilities

Interact with residents, families, and visitors with empathy, kindness, compassion, and respect.
Answer telephone calls in a welcoming and courteous manner and respond promptly to requests for assistance.
Assist with scheduling new hires to review and complete new-hire paperwork.
Assist the Business Office Manager as needed.
Receive and route incoming and outgoing mail as needed.
Type correspondence as requested.
Greet families and visitors, determine the nature of their business, and introduce them to the appropriate department head.
Answer prospective residents' questions about the community when the Sales Director is absent.
Communicate in a way each resident can understand and address residents and family members by name.
Ensure residents or their responsible parties sign residents out when they leave the community.
Follow written and verbal instructions, established policies, and emergency procedures; report safety hazards promptly to a supervisor.
Work cooperatively with associates and management, maintain a positive and respectful attitude, and comply with attendance and call-off policies.
Attend trainings, in-service sessions, and mandatory meetings; assist with training new employees when required.
Follow the dress code and comply with HIPAA regulations; refer inquiries about resident care to the immediate supervisor.
Take initiative, seek information, offer solutions, and take on special projects or assignments as needed.
Perform housekeeping and/or laundry duties to maintain a clean, sanitary, and orderly community.
Serve and assist residents in the dining room at breakfast, lunch, or dinner as needed.
Perform other reasonable duties as assigned.