Concierge PT

SR COMPANIES LLC•Huntsville, AL

3d•Onsite

About The Position

The Concierge enhances the experience of residents, families, and visitors at Pioneer Senior Living at Upland Park by providing courteous, empathetic assistance and routine clerical support. The role involves greeting and assisting visitors, answering and routing telephone calls, responding to resident and family requests, and supporting community operations. The Concierge may also assist with new-hire paperwork, the Business Office Manager, housekeeping or laundry, and dining-room service as needed. The position requires following community policies and emergency procedures, protecting resident privacy under HIPAA, and working respectfully with residents, families, visitors, associates, and management.

Requirements

High school diploma or GED, or less than one year of related experience or training, or an equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group situations.
Ability to apply common-sense understanding to detailed but straightforward written or oral instructions and handle problems involving a few concrete variables in standardized situations.
Knowledge of Microsoft Office Suite.
Ability to perform the essential duties satisfactorily, with reasonable accommodation where applicable.

Responsibilities

Interact with residents, families, and visitors with empathy, kindness, compassion, and respect.
Answer telephone calls with a welcoming attitude and respond courteously.
Assist in scheduling new hires for review and completion of new-hire paperwork.
Assist the Business Office Manager as needed.
Receive and route incoming and outgoing mail as needed.
Type correspondence as requested.
Respond promptly and courteously to resident requests for assistance, including phone calls and requests from family members and visitors.
Greet families and visitors, determine the nature of their business, and introduce them to the appropriate department head.
Answer prospective residents’ questions about the community when the Sales Director is absent.
Communicate effectively in a language each resident can understand.
Ensure residents or responsible parties sign residents out when they leave the community.
Follow written and verbal instructions, established policies, and emergency procedures.
Practice safe working habits and report safety hazards promptly to a supervisor.
Address residents and family members by name when possible.
Work as a team with associates and management, maintain a positive and respectful attitude, and comply with attendance and call-off policies.
Attend or participate in trainings, in-service meetings, and mandatory meetings; wear clean and appropriate attire per the dress code.
Refer inquiries about resident care to the immediate supervisor rather than discussing care issues with families or visitors; follow HIPAA regulations.
Assist with training new employees when required, take initiative, offer solutions or suggestions, and take on special projects or assignments.
Perform housekeeping or laundry duties as needed to maintain a clean, orderly, and sanitary community.
Serve and assist residents in the dining room at breakfast, lunch, or dinner as needed.
Perform other reasonable duties as assigned or requested.