PT Concierge

Southern Land Company Careers•Philadelphia, PA

2d•Onsite

About The Position

Southern Land Company is seeking a part-time Concierge for Josephine, a 27-story luxury apartment community in Philadelphia, Pennsylvania. The Concierge is the first point of contact for the community and is responsible for providing residents and guests with a welcoming, high-quality service experience. The position requires strong organizational and communication skills, attention to detail, initiative, and the ability to work independently while prioritizing and managing varied tasks. The Concierge supports resident satisfaction by arranging services and reservations, assisting with transportation and local recommendations, receiving deliveries, supporting leasing and move-in/move-out activities, and coordinating with the service team on maintenance matters. The role also helps maintain the appearance and operation of shared spaces and amenities, supports community-building events, and responds appropriately to emergencies. Josephine includes 254 apartments and amenities such as a rooftop pool and lounge, fitness studio, social lounge, and secured parking garage. Southern Land Company is a real estate development and construction company with in-house planning, architecture, design, construction, marketing, and resident experience professionals. The company describes its workplace as inclusive and offers a competitive benefits package.

Requirements

High school diploma or GED.
At least 2 years of customer service, sales, and/or hospitality experience demonstrating the ability to resolve resident complaints.
Strong working knowledge of Microsoft Office.
Ability to keep sensitive information highly confidential.
Excellent written and verbal communication skills.
Strong, pleasant telephone and interpersonal skills, with the ability to interact professionally with clients, vendors, and co-workers in person and by phone.
Excellent organizational and time-management skills, initiative, good judgment, urgency, and attention to detail, with the ability to carry multiple projects through to completion.
Ability to work independently, prioritize work, and ask for clarification when needed.
Ability to work under pressure and tight time constraints and handle interruptions, unresolved situations, frequent change, delays, and unexpected events.

Nice To Haves

Prior front desk support experience.
Prior concierge and/or event planning experience.
Experience with YARDI property management software.

Responsibilities

Deliver an exceptional experience and welcoming first impression to residents, guests, and associates, and build rapport with them.
Inspect community amenities and common areas and coordinate with the service team or other associates to maintain curb appeal and upkeep.
Coordinate maintenance of office and amenity equipment, including copiers, printers, resident business centers, fitness equipment, and clubhouse amenities.
Accept, log, and distribute resident packages and other items, including mail.
Support the leasing team by making initial contact with prospective residents, scheduling appointments, assisting with key pick-ups, and helping with move-in and move-out tasks.
Liaise between residents and service team members regarding routine and emergency maintenance requests, follow up on routine requests, and immediately contact maintenance personnel when an emergency develops.
Plan activities that foster a sense of belonging among residents and accept reservations for events, classes, and children's activities.
Maintain the resident database and generate the Resident Directory.
Research local dining, entertainment, shopping, and other options, and provide directions, recommendations, and reservations upon request.
Arrange or assist with resident and guest requests such as transportation, theatre tickets, city tours, pet services, babysitting, flower deliveries, and restaurant reservations.
Know emergency procedures and assist or respond as necessary.
Perform other duties as requested by management.