Master Technician - West Hartford CT

VIP Auto•West Hartford, CT

17h•Onsite

About The Position

The Master Technician is a non-exempt, hourly automotive service role that supports VIP’s mission to earn automotive customers for life by following VIP culture, processes, safety requirements, and service standards. The technician diagnoses automotive systems and repairs or replaces vehicle parts, fluids, tires, and accessories, with the goal of completing work correctly the first time. The position requires effective and safe teamwork and communication, compliance with company policies and applicable regulations, and delivery of a positive customer experience. The technician provides diagnosis, repair, and maintenance for automotive systems covered by ASE certifications A1 through A8. The role also includes completing vehicle inspections and service documentation, obtaining and returning parts through the Desk Team, supporting the 5-for-5 customer engagement process, and maintaining required productivity and certifications. Technicians attend training and meetings as needed, generally several times per year. Work takes place in an indoor service department that opens to the outdoors through overhead doors. The technician may encounter varying weather and temperatures, mechanical equipment, automotive and industrial cleaning chemicals, and noise up to 110 decibels. Protective eyewear is required in the service area, and back-support belts must be worn during strenuous lifting or force exertion. The schedule expectation is five days and 40 hours per week, with arrival before each shift and work during all scheduled hours as directed by management.

Requirements

At least one year of related experience in the automotive service field.
Ability to read, analyze, and interpret technical instructions, journals, procedures, or governmental regulations.
Ability to explain vehicle information effectively to customers and coworkers and to present and respond to questions.
Ability to diagnose and recommend solutions to basic automotive problems.
Ability to interpret and apply written, oral, diagrammatic, or scheduled instructions.
Ability to successfully perform the automotive services required for the position.
Current, valid driver’s license issued in the state of residence.
Equipment Safety Certification.
ASE certification A4 (Suspension & Steering) and A5 (Brakes); ASE G1 is recommended.
State Inspection License.
Master Technician position certification requires all eight A-Series ASE certifications, A1 through A8.
Completion of a two-year college or technical-school program is recommended, or an equivalent combination of education and experience.
Must wear protective eyewear in the service area and protective back-support belts during strenuous physical activities involving lifting or force exertion.

Nice To Haves

Completion of a two-year college or technical-school program.
ASE Certification G1 – Maintenance and Light Repair.

Responsibilities

Prioritize workplace safety, follow safety policies, complete safety training, lock out unsafe equipment, and report unsafe conditions or actions to management.
Diagnose, repair, and maintain automotive systems, including systems covered by ASE certifications A1 through A8.
Initiate and display a valid Service Work Order before servicing a vehicle, and complete an MPI before service begins.
Support and participate in the 5-for-5 Customer Engagement Process and educate customers about their vehicle’s condition.
Complete service work orders and required printouts and return them with the vehicle keys to the Service Desk when service is complete.
Obtain parts only through a member of the Desk Team and return unused parts after service; place cores, batteries, and used tires in designated security areas.
Maintain the position’s required minimum 16-week average productivity: 100% for a Master Technician.
Follow VIP quality-service policies and complete all required training and position certifications.
Road-test vehicles as necessary after service and secure customer vehicles when returning them to the parking lot.
Install seat and steering-wheel covers and floor mats before entering customer vehicles.
Keep the work area and shop equipment clean, and participate in daily and weekly shop maintenance programs as designated by Service Management.
Use protective eyewear and comply with safety and loss-prevention programs.
Maintain technical capabilities and ASE certification status, review and authorize time and attendance records in DAYFORCE, and participate in team meetings.
Work with the Service Manager to ensure shop equipment is operated safely and comply with hazardous-waste disposal regulations.
Maintain the facility and equipment, support a clean service department, and enter facility or equipment issues into the applicable database.
Enforce compliance with the service Code of Ethics and applicable municipal, state, and federal regulations and procedures.
Arrive before each scheduled shift, be ready to work at shift start, and work all scheduled hours as directed by management.