Installation Technician - West Hartford CT

VIP Auto•West Hartford, CT

18h•Onsite

About The Position

The Installation Technician provides automotive repair and maintenance services, including tire services, oil changes, under-hood services, multi-point vehicle inspections, wheel alignments, and preventive maintenance. The role is responsible for completing work safely and correctly the first time, following VIP’s customer service, quality, safety, loss-prevention, and procedural standards, and helping deliver a positive customer experience. Technicians communicate and work effectively with the team, complete required training and certifications, maintain service equipment and work areas, and comply with applicable company and government regulations. The position is based in an indoor service department that opens to the outdoors via overhead doors. Work involves exposure to varying weather and temperatures, mechanical equipment, automotive and industrial cleaning chemicals, and noise that may reach 110 decibels. Protective eyewear is required in the service area, and protective back support belts must be worn during strenuous lifting or exertion. The standard schedule is five days and 40 hours per week; technicians must arrive before each shift and work scheduled hours as directed.

Requirements

At least one year of related experience in the automotive service field.
Ability to read, analyze, and interpret technical instructions, journals, procedures, and government regulations.
Ability to explain vehicle information to customers and respond to questions from coworkers.
Ability to diagnose basic automotive problems and recommend solutions.
Ability to interpret and apply written, oral, diagram, or schedule-based instructions.
Ability to successfully perform the listed automotive services.
Current, valid driver’s license issued in the state of residence.
Equipment Safety Certification.
ASE Certification A4 – Suspension & Steering.
ASE Certification A5 – Brakes.
State Inspection License.
Ability to meet the physical demands of the role, including lifting or exerting force; protective back support belts are required for strenuous activities involving lifting and exertion.

Nice To Haves

Completion of a two-year college or technical school program, or an equivalent combination of education and experience.
ASE Certification G1 – Maintenance and Light Repair (recommended).
T.I.A. Basic Automotive Tire Service (BATS) certification and T.I.A. Advanced TPMS certification.
Ability to become a Licensed State Vehicle Inspector where required by the state.

Responsibilities

Prioritize workplace safety, follow safety policies, complete safety training, lock out unsafe equipment, and report unsafe conditions or actions to management.
Perform automotive repair and maintenance services, including tire services, oil changes, under-hood services, multi-point vehicle inspections, wheel alignments, and preventive maintenance.
Initiate and visibly display a valid Service Work Order before servicing each vehicle, and complete an MPI before beginning service.
Support and participate in the 5-for-5 Customer Engagement Process to educate customers about vehicle condition.
Complete Service Work Orders and required printouts, and return them with vehicle keys to the Service Desk when service is complete.
Obtain required parts from the Desk Team and return unused parts; place cores, batteries, and used tires in designated security areas.
Maintain average productivity of at least 50% during any consecutive 16-week period and minimize comebacks by completing work correctly the first time.
Follow VIP quality service policies and complete required training and certifications, including LMS and safe equipment operation training.
Road-test vehicles as needed, secure customer vehicles, and install seat and steering-wheel covers and floor mats before entering vehicles.
Keep work areas and shop equipment clean, participate in shop maintenance programs, and wear protective eyewear in the service area.
Maintain technical capabilities and ASE certification status; review and authorize time and attendance records in DAYFORCE daily and weekly.
Participate in team meetings and work with the Service Manager to ensure safe operation of shop equipment.
Comply with regulations for hazardous-waste disposal and with company, municipal, state, and federal requirements and procedures.
Help maintain the facility and equipment in satisfactory condition, keep the service department clean, and enter facility or equipment issues into the appropriate database.
Comply with the service Code of Ethics and VIP culture and service standards.
Arrive before each scheduled shift, be ready to work at shift start, and work scheduled hours as directed by management.