ASE Technician - West Hartford CT

VIP Auto•West Hartford, CT

18h•Onsite

About The Position

The ASE Technician diagnoses, repairs, and replaces specialized and general automotive parts and accessories. The role follows company safety, loss prevention, and customer service programs, as well as established company policies and applicable municipal, state, and federal regulations. The technician completes service documentation and vehicle inspections, obtains and returns parts through authorized personnel, and performs automotive services such as diagnostics, repairs, tire work, oil changes, fluid exchanges, and alignments. Performance expectations include maintaining average billed labor productivity equivalent to at least 80% of hours worked over a consecutive 16-week period and minimizing vehicle comebacks. The technician also road-tests vehicles, keeps the work area and equipment clean, participates in shop maintenance and training, supports apprentice development, and coordinates with Service Management and other store personnel. Work is performed in an indoor service department that opens to the outdoors through overhead doors. The position involves exposure to varying weather and temperatures, mechanical equipment, automotive and industrial cleaning chemicals, and noise that may reach 110 decibels. Protective eyewear is required in the service area at all times. Physical activities include sitting, carrying, standing, pushing or pulling, reaching, walking, climbing, kneeling, and crawling; the posting also describes lifting or exerting force of more than 51 pounds.

Requirements

At least 3 years of experience as a Certified Technician.
Current, valid driver's license issued in the state of residence.
Automotive Service Excellence (ASE) certification in 4 or more specialties.
One IMACA or MACS certification for refrigerant handling and recovery.
State Motor Vehicle Inspection License when the store is in a state that participates in vehicle safety and emission inspections and the facility is licensed to perform them.
Ability to read, analyze, and interpret technical instructions, journals, procedures, and governmental regulations.
Ability to explain technical information effectively to customers and respond to questions from coworkers, trainers, and supervisors.
Ability to calculate figures and amounts such as subtotals, totals, tax rates, ratios, and percentages.
Ability to diagnose and recommend solutions to basic and complex automotive problems, including in situations with limited diagnostic standardization.
Ability to understand and apply written, oral, diagram, and schedule instructions.
Ability to perform no-start diagnosis; minor engine repair; A/C diagnosis and repair; heating and cooling diagnosis and repair; drivability diagnosis; steering and suspension diagnosis and repair; brake diagnosis and repair; exhaust system diagnosis and repair; air induction and fuel system services; fluid exchanges; four-wheel alignments; and tire mounting and balancing.

Nice To Haves

Completion of a two-year college or technical school program is recommended.

Responsibilities

Initiate a valid Service Work Order before beginning service and keep it visibly displayed with the vehicle during service.
Complete a VIP Multipoint Vehicle Inspection for every vehicle serviced and return it to the Service Desk before initiating service.
Participate in and support the Inspect, Inform and Educate Program.
Complete Service Work Orders and required printouts, and return them with the vehicle keys to the Service Desk after service.
Obtain parts only through the Service Manager, Service Writer, Retail Management, or Retail Sales Associate personnel; return unused parts after service.
Return rebuilt parts cores, batteries, and used tires to designated security areas for appropriate handling.
Maintain average productive billed labor hours equivalent to at least 80% of hours worked during any consecutive 16-week period and minimize comebacks to one or fewer during any four-week period.
Perform general services, including tire replacement and oil changes, as directed by Service Management to support business needs and VIP’s Tire Program.
Road-test vehicles after service to verify safe and satisfactory operating conditions; secure and lock customer vehicles when returning them to parking areas.
Install seat covers, floor mats, and steering wheel covers before entering customer vehicles and remove them after service.
Keep the work area and shop equipment clean, and participate in daily and weekly shop maintenance programs.
Comply with safety and loss prevention programs, including wearing protective eyewear in the service area.
Maintain technical capabilities and ASE certification status, and comply with VIP’s culture and service standards.
Participate in employee meetings and training programs, including training service employees on OSHA and company safety standards and communicating program, policy, procedural, or product changes.
Work with the Service Manager to meet shop equipment preventative maintenance standards and support on-the-job training for the apprentice mentorship program.
Coordinate with the Service Manager to support productive teamwork between Retail Sales and Service departments.
Comply with applicable requirements for disposal of hazardous waste materials.
Perform other functions as required and work as scheduled by Management.