Master Stylist

Ulta Beauty, Inc.•Harahan, LA

22d

About The Position

The Master Stylist engages with guests to consult on hair care needs and recommend products and services. The role delivers quality professional services with an emphasis on the guest’s total look, while supporting the Experience Manager and Assistant Services Manager through service sales and productivity, guest service, operating procedures, and compliance. The position calls for a passion for the beauty industry, exceptional guest service, and the ability to learn and communicate product knowledge. The Master Stylist performs a range of salon services, builds guest relationships and clientele, supports retail and service sales goals, and helps create a consistent, exceptional in-store experience. The position also includes maintaining salon and store standards, following safety and sanitation requirements, and complying with company policies and state board guidelines. Work requires a flexible schedule and sustained mobility and physical activity during shifts.

Requirements

Cosmetology license.
Previous relevant work experience is required.
Proficiency in current salon techniques for haircutting, hair color, lightening, styling, texture, treatments, extensions, makeup, and ear piercing where applicable, and/or aptitude to develop skills across service categories.
Proficiency with equipment and chemicals needed to perform technical work.
Ability to demonstrate, recommend, and sell professional hair care and makeup products.
Developed communication skills.
Ability to work independently and as part of a team.
Ability to build and maintain strong customer relationships and build clientele.
Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.
Ability to meet the stated physical demands, including mobility, lifting or moving up to 10 pounds, bending, reaching, twisting, standing, and coordinating and manipulating objects during shifts.

Responsibilities

Perform hair design, haircuts, color, texture services, hair treatments, styling, updos, perms, blowouts, keratin treatments, extensions, makeup applications, and ear piercing where applicable.
Meet or exceed the average weekly sales goal of $1,250 and productivity goals for hair services, and contribute to store retail and service sales, guest loyalty, and retail shrink goals.
Demonstrate products to guests to support sales and the guest service experience.
Support in-store events, promotions, and marketing initiatives.
Stay informed about industry trends, products, and services, and learn about their ingredients and benefits during work time.
Maintain prompt and regular attendance.
Consult with guests and make appropriate retail and service recommendations to develop guest relationships.
Serve walk-in and other guests in a timely and efficient manner.
Partner with skin therapists and the retail team to provide a well-rounded guest experience.
Build professional relationships with peers and brand partners to support collaborative guest service.
Promote the guest loyalty program, including credit and the Ulta Beauty app, to salon and salesfloor guests.
Attend mandatory trainings and meetings for ongoing professional development.
Follow company policies, procedures, standards, and applicable state board guidelines.
Follow safety, sanitation, and infection-control procedures before, during, and after services.
Follow established service protocols.
Use booking and clientele systems to book return services and events.
Communicate supply needs to the Experience Manager.
Maintain cleanliness and operational standards in the salon and assigned store areas.
Follow the Ulta Beauty dress code.
Protect company assets by following loss-prevention practices and providing exceptional guest service.
Complete other operational tasks as directed.