Master Stylist

Ulta Beauty, Inc.•North Little Rock, AR

28d

About The Position

The Master Stylist engages with guests, consults on their hair care needs, and recommends appropriate products and services. The role delivers quality professional services with an emphasis on the guest’s total look and supports the Experience Manager and Assistant Services Manager through performance, guest service, operating procedures, and compliance. The position calls for a passion for the beauty industry, exceptional guest service, and the ability to learn and communicate product knowledge. The Master Stylist performs a range of hair and beauty services, builds guest relationships and clientele, and contributes to service and retail sales goals. The role also supports store events and promotions, maintains current knowledge of industry trends and products, and follows company standards for safety, sanitation, service protocols, and store operations. The position requires a flexible schedule that includes days, evenings, weekends, and holidays, along with continuous mobility and the ability to stand for extended periods.

Requirements

Cosmetology license.
Previous relevant work experience is required.
Proficiency in current salon techniques for haircutting, hair color, lightening, styling, texture, treatments, extensions, makeup, and ear piercing where applicable, or aptitude to develop capabilities in all service categories.
Proficiency using equipment and chemicals required for technical work.
Ability to demonstrate, recommend, and sell professional hair care and makeup products.
Developed communication skills.
Ability to work independently and as part of a team.
Ability to build and maintain customer relationships and clientele.
Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.
Ability to meet the physical demands described, including continuous mobility, lifting or moving up to 10 pounds, frequent bending, reaching, and twisting, prolonged standing, and continuous coordination and manipulation of objects.

Responsibilities

Perform hair design, haircuts, color, texture services, treatments, styling, updos, perms, blowouts, keratin treatments, extensions, makeup applications, and ear piercing where applicable.
Meet or exceed an average weekly sales goal of $1,250 and productivity goals for hair services; contribute to store retail and service sales, guest loyalty, and retail shrink goals.
Demonstrate products to guests to support sales and the guest service experience.
Support in-store events, promotions, and marketing initiatives.
Stay informed about industry trends, products, and services and understand their ingredients and benefits.
Maintain prompt, regular attendance.
Develop guest relationships through consultations and appropriate product and service recommendations.
Serve all guests, including walk-ins, in a timely and efficient manner.
Partner with skin therapists and the retail team to provide a well-rounded guest experience.
Build professional relationships with peers and brand partners to collaboratively deliver exceptional guest experiences.
Promote the guest loyalty program, including credit and the Ulta Beauty app.
Attend required trainings and meetings for ongoing professional development.
Follow and help ensure compliance with company policies, procedures, and standards.
Follow safety, sanitation, infection-control, and state board guidelines before, during, and after services.
Follow established service protocols and use booking and clientele systems to book return services and events.
Communicate supply needs to the Experience Manager.
Maintain cleanliness and operational standards in the salon and assigned store areas.
Follow the company dress code and loss-prevention practices, protect company assets, and perform other operational tasks as directed.