Master Stylist

Ulta Beauty, Inc. • Pleasant Hill, CA

32d • Onsite

About The Position

The Master Stylist engages with guests to consult on hair care needs and recommend products and services. The role delivers quality professional services with an emphasis on the guest’s total look and supports the Experience Manager and Assistant Services Manager by focusing on service sales and productivity, guest service, and operating procedures and compliance. The position calls for a passion for the beauty industry, exceptional guest service, and the ability to learn and communicate product knowledge.

The Master Stylist performs a range of beauty services, builds guest relationships and clientele, recommends products and services, and contributes to store sales and guest-loyalty goals. The role also supports in-store events and marketing initiatives, maintains operational standards, and complies with safety, sanitation, infection-control, and state-board requirements. The schedule is flexible and may include days, evenings, weekends, and holidays.

The position requires a cosmetology license and previous relevant work experience. Work involves continuous mobility and object coordination, continuous lifting or moving of up to 10 pounds, frequent bending, reaching, and twisting, and standing for long periods during a shift.

Requirements

• Cosmetology license.
• Previous relevant work experience.
• Proficiency with current salon techniques for haircutting, hair color, lightening, styling, texture, treatments, extensions, makeup, and ear piercing where applicable, or aptitude to develop skills in all service categories.
• Proficiency with equipment and chemicals needed for technical work.
• Ability to demonstrate, recommend, and sell professional hair-care and makeup products.
• Developed communication skills.
• Ability to work independently and as part of a team.
• Ability to build and maintain strong customer relationships and clientele.
• Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.

Responsibilities

• Perform hair design, haircuts, color, texture services, treatments, styling, updos, perms, blowouts, keratin treatments, extensions, makeup applications, and ear piercing where applicable.
• Meet or exceed the average weekly sales goal of $1,250 and hair-service productivity goals through exceptional guest service; contribute to store retail and service sales, guest-loyalty (including credit), and retail-shrink goals.
• Demonstrate products to guests to support sales and the guest-service experience.
• Support in-store events, promotions, and marketing initiatives.
• Stay informed about industry trends, products, and services during work time, including their ingredients and benefits.
• Maintain prompt, regular attendance.
• Consult with guests and make appropriate retail and service recommendations to develop guest relationships.
• Serve all guests, including walk-ins, in a timely and efficient manner.
• Partner with skin therapists and the retail team to provide a well-rounded, total-store guest experience.
• Build professional relationships with peers and brand partners to support collaborative guest service.
• Explain the benefits of the guest-loyalty program, including credit and the Ulta Beauty app, to salon and salesfloor guests.
• Attend mandatory trainings and meetings for ongoing professional development.
• Know and comply with company policies, procedures, and standards.
• Follow safety, sanitation, and infection-control procedures before, during, and after services, and comply with state-board guidelines.
• Follow established service protocols to provide a consistent guest experience.
• Use booking and clientele systems to book return services and events.
• Communicate supply needs to the Experience Manager and keep the guest experience ready.
• Maintain cleanliness and operational standards in the salon, salesfloor, restrooms, backroom, break area, and other assigned areas.
• Follow the Ulta Beauty dress code.
• Protect company assets by following loss-prevention practices and providing exceptional guest service.
• Complete other operational tasks as directed.

Benefits

• Eligible full-time associates receive paid time off and health, dental, vision, life, and disability benefits.
• Eligible part-time associates receive dental, vision, life, and disability benefits.
• Eligible associates may earn services pay under the Company’s Services Compensation Plan.
• Eligible associates may earn overtime pay as required by law and tips from service guests.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed