Master Stylist
About The Position
The Master Stylist engages with guests, consults on hair care needs, and recommends products and services. The role delivers quality professional services focused on each guest’s total look and supports the Experience Manager and Assistant Services Manager through service sales and productivity, guest service, operating procedures, and compliance. It requires a passion for the beauty industry, exceptional guest service, and the ability to learn and communicate product knowledge. The Master Stylist performs a range of salon services, builds guest relationships and clientele, and contributes to sales and store goals. The position also supports in-store events and promotions, follows service and safety procedures, maintains operational standards, and attends required trainings and meetings. A cosmetology license and previous relevant work experience are required.
Requirements
- Cosmetology license.
- Previous relevant work experience.
- Proficiency in current salon techniques for haircutting, hair color, lightening, styling, texture, treatments, extensions, makeup, and ear piercing where applicable, and/or aptitude to develop skills in all service categories.
- Proficiency using equipment and chemicals needed for technical work.
- Proficiency demonstrating, recommending, and selling professional hair care and makeup products.
- Developed communication skills.
- Ability to work independently and as part of a team.
- Ability to build and maintain customer relationships and clientele.
- Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.
Responsibilities
- Perform hair services including hair design, haircuts, color, texture, treatments, styling, updos, perms, blowouts, keratin treatments, extensions, makeup applications, and ear piercing where applicable.
- Meet or exceed the average weekly sales goal of $1,250 and hair-service productivity goals; contribute to store retail and service sales, guest loyalty, and retail shrink goals.
- Demonstrate products to guests to support sales and the guest service experience.
- Support in-store events, promotions, and marketing initiatives.
- Stay informed about industry trends, products, and services, and understand their ingredients and benefits.
- Maintain prompt, regular attendance.
- Build guest relationships through consultations and appropriate retail and service recommendations.
- Serve all guests, including walk-ins, in a timely and efficient manner.
- Partner with skin therapists and the retail team to provide a well-rounded guest experience.
- Build professional relationships with peers and brand partners to support a collaborative guest experience.
- Promote the guest loyalty program, including credit and the Ulta Beauty app.
- Attend mandatory trainings and meetings for ongoing professional development.
- Follow Ulta Beauty policies, procedures, standards, and applicable state board guidelines.
- Follow safety, sanitation, and infection-control procedures before, during, and after services.
- Follow established service protocols.
- Use booking and clientele systems to schedule return services and events.
- Communicate supply needs to the Experience Manager.
- Maintain cleanliness and operational standards in assigned store areas.
- Follow the Ulta Beauty dress code.
- Protect company assets by following loss-prevention practices and providing exceptional guest service.
- Complete other operational tasks as directed.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
