Master Stylist

Ulta Beauty, Inc.•Flagstaff, AZ

15d

About The Position

The Master Stylist engages with guests, consults on hair care needs, and recommends products and services. The role delivers quality professional services with an emphasis on the guest’s total look and supports the Experience Manager and Assistant Services Manager through service sales and productivity, guest service, operating procedures, and compliance. The position calls for a passion for the beauty industry, exceptional guest service, and the ability to learn and communicate product knowledge. The Master Stylist performs a range of salon services, builds guest relationships and clientele, recommends products, and helps meet service and retail goals. The role also supports in-store events and promotions, works collaboratively with salon and retail colleagues, and maintains service, safety, sanitation, and store operating standards. A cosmetology license and previous relevant work experience are required. The schedule is flexible and includes days, evenings, weekends, and holidays.

Requirements

Cosmetology license.
Previous relevant work experience.
Proficiency with current salon techniques for haircutting, hair color, lightening, styling, texture, treatments, extensions, makeup, and ear piercing where applicable, or aptitude to develop skills in all service categories.
Proficiency with equipment and chemicals needed for technical work.
Ability to demonstrate, recommend, and sell professional hair care and makeup products.
Developed communication skills.
Ability to work independently and as part of a team.
Ability to build and maintain strong customer relationships and clientele.
Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.

Responsibilities

Perform hair design, haircuts, color, lightening, texture services, treatments, styling, updos, perms, blowouts, keratin treatments, extensions, makeup applications, and ear piercing where applicable.
Meet or exceed the average weekly sales goal of $1,250 and hair-service productivity goals while contributing to store retail and service sales, guest loyalty, and shrink goals.
Demonstrate products to guests and recommend retail and service options based on consultations.
Support in-store events, promotions, and marketing initiatives.
Stay informed about industry trends, products, and services, and learn about their ingredients and benefits during work time.
Maintain prompt and regular attendance.
Serve walk-in guests and other guests in a timely, efficient manner and develop lasting guest relationships.
Partner with skin therapists and the retail team to provide a well-rounded guest experience.
Build professional relationships with peers and brand partners to support exceptional guest service.
Promote the guest loyalty program, including credit and the Ulta Beauty app.
Attend mandatory trainings and meetings for ongoing professional development.
Follow Ulta Beauty policies, procedures, standards, safety, sanitation, infection control procedures, state board guidelines, and established service protocols.
Use booking and clientele systems to schedule return visits and events.
Communicate supply needs to the Experience Manager and maintain guest readiness.
Maintain cleanliness and operational standards in the salon and assigned store areas.
Follow the Ulta Beauty dress code and loss-prevention practices, protect company assets, and complete other operational tasks as directed.