Master Stylist

Ulta Beauty, Inc.•Yukon, OK

21d

About The Position

The Master Stylist engages with guests, consults on hair care needs, and recommends products and services. The role delivers professional services with an emphasis on the guest’s total look and supports the Experience Manager and Assistant Services Manager by focusing on service sales and productivity, guest service, operating procedures, and compliance. It requires a passion for the beauty industry, exceptional guest service, and the aptitude to learn and communicate product knowledge. The Master Stylist performs a range of salon services, builds guest relationships and clientele, supports retail and service goals, and contributes to an exceptional in-store guest experience. The role also follows safety, sanitation, infection-control, operational, and compliance standards. Work schedules are flexible and may include days, evenings, weekends, and holidays. Working conditions involve continuous mobility, lifting or moving up to 10 pounds, frequent bending, reaching, and twisting, standing for long periods, and continuous coordination and manipulation of objects.

Requirements

Cosmetology license.
Previous relevant work experience.
Proficiency with salon techniques for haircutting, hair color, lightening, styling, texture, treatments, extensions, makeup, and ear piercing where applicable, and/or aptitude to develop skills in all service categories.
Proficiency in using equipment and chemicals needed for technical work.
Proficiency in demonstrating, recommending, and selling professional hair care and makeup products.
Developed communication skills.
Ability to work independently and as part of a team.
Ability to build and maintain strong customer relationships and develop clientele.
Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.

Responsibilities

Perform hair services such as hair design, haircuts, color, texture, treatments, styling, updos, perms, blowouts, keratin treatments, and extensions; provide makeup applications and ear piercing where applicable.
Meet or exceed the average weekly sales goal of $1,250 and hair-service productivity goals, and contribute to store retail and service sales, guest loyalty, and retail shrink goals.
Demonstrate products to guests to support sales and the guest service experience.
Support in-store events, promotions, and marketing initiatives.
Stay informed about industry trends, products, and services and their ingredients and benefits during work time.
Maintain prompt, regular attendance.
Develop guest relationships through consultations and appropriate retail and service recommendations.
Serve all guests, including walk-ins, in a timely and efficient manner.
Partner with skin therapists and the retail team to provide a well-rounded, total-store guest experience.
Build professional relationships with peers and brand partners to collaboratively deliver an exceptional guest experience.
Promote the guest loyalty program, including credit and the Ulta Beauty app, to salon and salesfloor guests.
Attend mandatory trainings and meetings for ongoing professional development.
Know and follow Ulta Beauty policies, procedures, and standards.
Follow safety, sanitation, and infection-control procedures and comply with state board guidelines.
Follow established service protocols to provide a consistent guest experience.
Use booking and clientele systems to schedule return services and events.
Communicate supply needs to the Experience Manager and ensure readiness for guests.
Maintain cleanliness and operational standards in the salon and assigned store areas.
Follow the Ulta Beauty dress code.
Protect company assets by following loss-prevention practices and providing exceptional guest service.
Complete other operational tasks as directed.