Master Stylist

Ulta Beauty, Inc.•Lufkin, TX

19d

About The Position

The Master Stylist engages with guests to consult on hair care needs and recommend products and services. This role delivers quality professional services with an emphasis on the guest’s total look and supports the Experience Manager and Assistant Services Manager through performance, guest service, operating procedures, and compliance. The position calls for a passion for the beauty industry, exceptional guest service, and an aptitude for learning and communicating product knowledge. The Master Stylist performs a range of salon services, builds guest relationships and clientele, supports sales and store goals, and helps create a consistent, welcoming guest experience. The role also requires following safety and sanitation procedures, state board guidelines, company policies, and operational standards. A flexible schedule that includes days, evenings, weekends, and holidays is required.

Requirements

Cosmetology license.
Previous relevant work experience is required.
Proficiency with current salon techniques for haircutting, hair color, lightening, styling, texture, treatments, extensions, makeup, and ear piercing where applicable, and/or aptitude to develop skills across service categories.
Proficiency using equipment and chemicals needed for technical work.
Proficiency demonstrating, recommending, and selling professional hair care and makeup products.
Developed communication skills.
Ability to work independently and as part of a team.
Ability to build and maintain strong customer relationships and clientele.
Ability to work a flexible schedule including days, evenings, weekends, and holidays.

Responsibilities

Perform hair services such as hair design, haircuts, color, texture services, treatments, styling, updos, perms, blowouts, keratin treatments, and extensions, as well as makeup applications and ear piercing where applicable.
Meet or exceed the average weekly sales goal of $1,250 and productivity goals for hair services, and contribute to store goals for retail and service sales, guest loyalty, and retail shrink.
Demonstrate products to guests to support sales and the guest service experience.
Support in-store events, promotions, and marketing initiatives.
Stay informed about industry trends, products, and services, and learn about their ingredients and benefits.
Maintain prompt, regular attendance.
Consult with guests and recommend appropriate retail products and services to build guest relationships.
Serve all guests, including walk-ins, in a timely and efficient manner.
Partner with skin therapists and the retail team to deliver a well-rounded guest experience.
Build professional relationships with peers and brand partners to collaboratively deliver exceptional guest experiences.
Explain the guest loyalty program, including credit and the Ulta Beauty app, to salon and salesfloor guests.
Attend mandatory trainings and meetings for continued professional development.
Follow company policies, procedures, standards, and applicable safety, sanitation, infection control, and state board requirements.
Follow established service protocols and use booking and clientele systems to schedule return services and events.
Communicate supply needs to the Experience Manager and maintain guest readiness.
Maintain cleanliness and operational standards in the salon and other assigned areas.
Follow the Ulta Beauty dress code and loss prevention practices, protect company assets, and provide exceptional guest service.
Complete other operational tasks as directed.