Master Stylist

Ulta Beauty, Inc.•Cedar Hill, TX

24d

About The Position

The Master Stylist engages with guests, consults on their hair care needs, recommends products and services, and delivers quality professional services with an emphasis on the guest’s total look. The role supports the Experience Manager and Assistant Services Manager by contributing to service sales and productivity, guest service, operating procedures, and compliance standards. The position calls for a passion for the beauty industry, exceptional guest service, and the ability to learn and communicate product knowledge. The Master Stylist performs a range of salon services, including hair design, haircuts, color, texture services, treatments, styling, updos, perms, blowouts, keratin treatments, extensions, makeup applications, and ear piercing where applicable. The stylist is expected to meet or exceed an average weekly sales goal of $1,250 and productivity goals, build guest relationships and clientele, and help deliver store sales, loyalty, and guest experience goals. The position also involves maintaining knowledge of products and industry trends, following service protocols and company policies, observing safety and sanitation requirements and state board guidelines, maintaining salon and store cleanliness, and completing other operational duties as directed. The schedule is flexible and includes days, evenings, weekends, and holidays. Working conditions involve continuous mobility, lifting or moving up to 10 pounds, frequent bending, reaching and twisting, prolonged standing, and continuous coordination and manipulation of objects.

Requirements

Cosmetology license.
Previous relevant work experience.
Proficiency in salon techniques for haircutting, hair color, lightening, styling, texture, treatments, extensions, makeup, and ear piercing where applicable, and/or aptitude to develop skills in all service categories.
Proficiency using equipment and chemicals needed to perform technical work.
Proficiency demonstrating, recommending, and selling professional hair care and makeup products.
Developed communication skills.
Ability to work independently and as part of a team.
Ability to build and maintain strong customer relationships and clientele.
Ability to work a flexible schedule including days, evenings, weekends, and holidays.
Ability to meet the stated working-condition demands, including prolonged standing, continuous mobility and object coordination, frequent bending, reaching and twisting, and continuous lifting or moving up to 10 pounds.

Responsibilities

Perform hair design, haircuts, color, texture services, hair treatments, styling, updos, perms, blowouts, keratin treatments, extensions, makeup applications, and ear piercing where applicable.
Meet or exceed the average weekly sales goal of $1,250 and productivity goals for hair services; contribute to store retail and service sales, guest loyalty, and retail shrink goals.
Demonstrate products to guests to support sales and the guest service experience.
Support in-store events, promotions, and marketing initiatives.
Stay informed about industry trends, products, and services during work time, including their ingredients and benefits.
Develop guest relationships through consultations and appropriate retail and service recommendations.
Serve all guests, including walk-in guests, in a timely and efficient manner.
Partner with skin therapists and the retail team to provide a well-rounded guest experience.
Build professional relationships with peers and brand partners to support guest experience.
Inform guests about the guest loyalty program, credit, and the Ulta Beauty app.
Attend mandatory trainings and meetings for professional development.
Follow Ulta Beauty policies, procedures, standards, service protocols, safety and sanitation procedures, infection control procedures, and state board guidelines.
Use booking and clientele systems to schedule return services and events.
Communicate supply needs to the Experience Manager.
Maintain cleanliness and operational standards in the salon and other assigned areas.
Follow the Ulta Beauty dress code and loss-prevention practices, and protect company assets.
Maintain prompt, regular attendance and complete other operational tasks as directed.