Master Stylist

Ulta Beauty, Inc.•Okemos, MI

18d•Onsite

About The Position

The Master Stylist engages with guests to consult on hair care needs and recommend products and services. The role delivers professional salon services with an emphasis on each guest’s total look and supports the Experience Manager and Assistant Services Manager through service sales and productivity, guest service, and compliance with operating procedures. The position calls for a passion for the beauty industry, exceptional guest service, and the ability to learn and communicate product knowledge. The Master Stylist performs a range of salon services, builds guest relationships and clientele, recommends products and services, and contributes to store sales and guest loyalty goals. The role also supports events and promotions, maintains salon and store standards, follows safety and sanitation procedures, and complies with company policies and state board guidelines. The position requires a cosmetology license and previous relevant work experience. A flexible schedule is required, including days, evenings, weekends, and holidays. Working conditions include continuous mobility, lifting or moving up to 10 pounds, frequent bending, reaching, and twisting, standing for long periods, and continuous coordination and manipulation of objects.

Requirements

Cosmetology license.
Previous relevant work experience.
Proficiency in current salon techniques for haircutting, hair color, lightening, styling, texture, treatments, extensions, makeup, and ear piercing where applicable, or aptitude to develop skills in all service categories.
Proficiency using equipment and chemicals required for technical work.
Ability to demonstrate, recommend, and sell professional hair-care and makeup products.
Developed communication skills.
Ability to work independently and as part of a team.
Ability to build and maintain strong customer relationships and build clientele.
Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.

Responsibilities

Perform hair design, haircuts, color, texture services, hair treatments, styling, updos, perms, blowouts, keratin treatments, extensions, makeup applications, and ear piercing where applicable.
Meet or exceed the average weekly sales goal of $1,250 and hair-service productivity goals through exceptional guest service; contribute to store retail and service sales, guest loyalty, and retail shrink goals.
Demonstrate products to guests to support sales and the guest service experience.
Support in-store events, promotions, and marketing initiatives.
Stay informed about industry trends, products, and services and their ingredients and benefits during work time.
Maintain prompt, regular attendance.
Build guest relationships through consultations and appropriate retail and service recommendations.
Serve all guests, including walk-ins, in a timely and efficient manner.
Partner with skin therapists and the retail team to provide a well-rounded, total-store guest experience.
Build professional relationships with peers and brand partners to support collaborative guest service.
Share information about the guest loyalty program, including credit and the Ulta Beauty app.
Attend mandatory trainings and meetings for continuous professional development.
Follow and ensure compliance with company policies, procedures, and standards.
Follow safety, sanitation, and infection-control procedures before, during, and after services, and comply with state board guidelines.
Follow established service protocols to provide a consistent guest experience.
Use booking and clientele systems to schedule return services and events.
Communicate supply needs to the Experience Manager and maintain guest readiness.
Maintain cleanliness and operational standards in the salon and assigned store areas.
Follow the Ulta Beauty dress code.
Protect company assets by following loss-prevention practices and providing exceptional guest service.
Complete other operational tasks as directed.