Master Stylist

Ulta Beauty, Inc.•New Bern, NC

16d

About The Position

The Master Stylist engages with guests, consults on their hair care needs, and recommends products and services. The role delivers professional salon services with an emphasis on each guest’s total look and supports the Experience Manager and Assistant Services Manager through a focus on sales and productivity, guest service, and operational procedures and compliance. The position calls for a passion for the beauty industry, exceptional guest service, and the ability to learn and communicate product knowledge. The Master Stylist performs a range of salon services, builds guest relationships and clientele, contributes to store sales and loyalty goals, and supports in-store events and promotions. The stylist follows service protocols, safety and sanitation requirements, company policies, and operational standards. Work includes a flexible schedule covering days, evenings, weekends, and holidays, as well as continuous mobility and standing, lifting or moving items up to 10 pounds, and frequent bending, reaching, and twisting.

Requirements

Cosmetology license.
Previous relevant work experience is required.
Proficiency in current salon techniques for haircutting, hair color, lightening, styling, texture, treatments, extensions, makeup, and ear piercing where applicable, and/or aptitude to develop skills across service categories.
Proficiency with equipment and chemicals needed for technical work.
Ability to demonstrate, recommend, and sell professional hair care and makeup products.
Developed communication skills.
Ability to work independently and as part of a team.
Ability to build and maintain strong customer relationships and clientele.
Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.
Ability to meet the physical demands described, including continuous mobility, lifting or moving up to 10 pounds, frequent bending, reaching, and twisting, prolonged standing, and continuous coordination and manipulation of objects.

Responsibilities

Perform hair services including hair design, haircuts, color, texture services, treatments, styling, updos, perms, blowouts, keratin treatments, extensions, makeup applications, and ear piercing where applicable.
Meet or exceed the average weekly sales goal of $1,250 and hair-service productivity goals, and contribute to store retail and service sales, guest loyalty, and retail shrink goals.
Demonstrate products to guests to support sales and the guest service experience.
Support in-store events, promotions, and marketing initiatives.
Stay informed about industry trends, products, and services, including their ingredients and benefits.
Maintain prompt, regular attendance.
Consult with guests and develop relationships through appropriate retail and service recommendations.
Serve all guests, including walk-ins, in a timely and efficient manner.
Partner with skin therapists and the retail team to provide a well-rounded guest experience.
Build professional relationships with peers and brand partners to support exceptional guest experiences.
Explain the guest loyalty program, including credit and the Ulta Beauty app, to guests in the salon and salesfloor.
Attend mandatory trainings and meetings for ongoing professional development.
Follow Ulta Beauty policies, procedures, and standards, and comply with safety, sanitation, infection control, and state board guidelines.
Follow service protocols for a consistent guest experience.
Use booking and clientele systems to schedule return services and events.
Communicate supply needs to the Experience Manager.
Maintain cleanliness and operational standards in the salon and other assigned store areas.
Follow the Ulta Beauty dress code and loss prevention best practices, and protect company assets.
Complete other operational tasks as directed.