Master Stylist

Ulta Beauty, Inc. • Cerritos, CA

37d

About The Position

The Master Stylist engages with guests, consults with them about their hair care needs, and recommends products and services. The role delivers quality professional services with an emphasis on the guest’s total look. The Master Stylist supports the Experience Manager and Assistant Services Manager by focusing on performance, people, and process, including service sales and productivity, guest service, operating procedures, and compliance standards. The position requires a passion for the beauty industry, exceptional guest service, and the aptitude to learn and communicate product knowledge.

The Master Stylist performs a range of salon and beauty services, builds guest relationships and clientele, and contributes to store retail and service sales goals. The position also supports in-store events and promotions, maintains service and operational standards, follows safety and sanitation procedures, and stays informed about industry trends, products, and services. The role requires a flexible schedule that includes days, evenings, weekends, and holidays, as well as continuous mobility and the ability to stand for extended periods during a shift.

Requirements

• Cosmetology license.
• Previous relevant work experience is required.
• Proficiency in current salon techniques for haircutting, hair color, lightening, styling, texture, treatments, extensions, makeup, and ear piercing where applicable, and/or an aptitude to develop skills across service categories.
• Proficiency in using equipment and chemicals needed for technical work.
• Proficiency in demonstrating, recommending, and selling professional hair care and makeup products.
• Developed communication skills.
• Ability to work independently and as part of a team.
• Ability to build and maintain strong customer relationships and build clientele.
• Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.
• Ability to meet the physical demands of continuous mobility and coordination, frequent bending, reaching, and twisting, standing for long periods, and continuous lifting and/or moving of up to 10 pounds during a shift.

Responsibilities

• Perform hair design, haircuts, color, texture, hair treatments, styling, updos, perms, blowouts, keratin treatments, extensions, makeup applications, and ear piercing where applicable.
• Meet or exceed the average weekly sales goal of $1,250 and hair-service productivity goals through exceptional guest service; contribute to store goals for retail and service sales, guest loyalty, credit, and retail shrink.
• Demonstrate products to guests to support sales and the guest service experience.
• Support in-store events, promotions, and marketing initiatives.
• Stay informed about industry trends, products, and services, and understand their ingredients and benefits.
• Maintain prompt, regular attendance.
• Develop guest relationships through consultations and appropriate product and service recommendations.
• Serve all guests, including walk-in guests, in a timely and efficient manner.
• Partner with skin therapists and the retail team to provide a well-rounded, total-store guest experience.
• Build professional relationships with peers and brand partners to collaboratively deliver an exceptional guest experience.
• Communicate the benefits of the guest loyalty program, including credit and the Ulta Beauty app.
• Attend mandatory training and meetings for continuous professional development.
• Follow Ulta Beauty policies, procedures, standards, and applicable state board guidelines.
• Follow safety, sanitation, and infection-control procedures before, during, and after services.
• Follow established service protocols to provide a consistent guest experience.
• Use booking and clientele systems to schedule return services and events.
• Communicate supply needs to the Experience Manager and maintain guest readiness.
• Maintain operational standards and cleanliness in the salon, salesfloor, restrooms, backroom, break area, and other assigned areas.
• Follow the Ulta Beauty dress code.
• Protect company assets by following loss-prevention practices and providing exceptional guest service.
• Complete other operational tasks as directed.

Benefits

• Full-time positions are eligible for paid time off, health, dental, vision, life, and disability benefits.
• Part-time positions are eligible for dental, vision, life, and disability benefits.
• Eligible associates may earn services pay under the Company’s Services Compensation Plan.
• Eligible associates may earn overtime pay as required by applicable law and tips paid by service guests.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed