Master Stylist

Ulta Beauty, Inc.•Plano, TX

32d

About The Position

The Master Stylist engages with guests to consult on hair care needs and recommend products and services, delivering professional services with attention to the guest’s total look. The role supports the Experience Manager and Assistant Services Manager by focusing on sales and productivity, guest service, and compliance with operating procedures. It calls for a passion for beauty, exceptional guest service, and the ability to learn and communicate product knowledge.

Requirements

Cosmetology license.
Previous relevant work experience.
Proficiency in current salon techniques for haircutting, hair color, lightening, styling, texture, treatments, extensions, makeup, and ear piercing where applicable, or aptitude to develop capabilities across service categories.
Proficiency with equipment and chemicals used for technical work.
Ability to demonstrate, recommend, and sell professional hair-care and makeup products.
Developed communication skills.
Ability to work independently and as part of a team.
Ability to build and maintain strong customer relationships and clientele.
Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.

Responsibilities

Perform hair services such as hair design, haircuts, color, texture services, treatments, styling, updos, perms, blowouts, keratin treatments, extensions, makeup applications, and ear piercing where applicable.
Meet or exceed weekly sales and hair-service productivity goals, and contribute to store retail and service sales, guest loyalty, and shrink goals.
Demonstrate products to guests to support sales and the guest experience.
Support in-store events, promotions, and marketing initiatives.
Stay informed about industry trends, products, and services, including relevant ingredients and benefits.
Maintain prompt and regular attendance.
Build guest relationships through consultations and appropriate product and service recommendations.
Serve all guests, including walk-ins, in a timely and efficient manner.
Partner with skin therapists and the retail team to provide a well-rounded guest experience.
Build professional relationships with peers and brand partners to support guest service.
Explain the benefits of the guest loyalty program, including credit and the Ulta Beauty app.
Attend required trainings and meetings for ongoing professional development.
Follow Ulta Beauty policies, procedures, standards, safety and sanitation practices, infection-control procedures, and state board guidelines.
Follow established service protocols and use booking and clientele systems to schedule return visits and events.
Communicate supply needs to the Experience Manager and maintain guest readiness.
Maintain cleanliness and operational standards in assigned store areas.
Follow the Ulta Beauty dress code and loss-prevention practices.
Complete other operational tasks as directed.