Master Stylist

Ulta Beauty, Inc.•Pembroke Pines, FL

27d

About The Position

The Master Stylist engages with guests to consult on hair care needs and recommend products and services. The role delivers professional beauty services with an emphasis on the guest’s total look and supports the Experience Manager and Assistant Services Manager through service sales and productivity, guest service, and compliance with operating procedures. The position requires a passion for the beauty industry, exceptional guest service, and the ability to learn and communicate product knowledge. The Master Stylist performs hair and related beauty services, develops guest relationships and clientele, recommends products and services, and contributes to store sales and guest-loyalty goals. The role also supports in-store events, promotions, training, salon operations, safety and sanitation, and compliance with company and state-board requirements. Work schedules may include days, evenings, weekends, and holidays.

Requirements

Cosmetology license.
Previous relevant work experience is required.
Proficiency in current salon techniques for haircutting, hair color, lightening, styling, texture, treatments, extensions, makeup, and ear piercing where applicable, and/or aptitude to develop skills across service categories.
Proficiency in using equipment and chemicals needed for technical work.
Proficiency in demonstrating, recommending, and selling professional hair-care and makeup products.
Developed communication skills.
Ability to work independently and as part of a team.
Ability to build and maintain strong customer relationships and clientele.
Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.

Responsibilities

Perform hair design, haircuts, color, texture services, treatments, styling, updos, perms, blowouts, keratin treatments, extensions, makeup applications, and ear piercing where applicable.
Meet or exceed the average weekly sales goal of $1,250 and productivity goals for hair services, and contribute to store retail and service sales, guest loyalty, and retail-shrink goals.
Demonstrate products to guests to support sales and the guest-service experience.
Support in-store events, promotions, and marketing initiatives.
Stay informed about industry trends, products, and services, including their ingredients and benefits.
Maintain prompt and regular attendance.
Consult with guests and make appropriate retail and service recommendations to develop guest relationships.
Serve all guests, including walk-ins, in a timely and efficient manner.
Partner with skin therapists and the retail team to provide a well-rounded, total-store guest experience.
Build professional relationships with peers and brand partners to support exceptional guest experiences.
Explain the benefits of the guest loyalty program, including credit and the Ulta Beauty app.
Attend required trainings and meetings for continued professional development.
Know and follow Ulta Beauty policies, procedures, and standards.
Follow safety, sanitation, and infection-control procedures and comply with state-board guidelines before, during, and after services.
Follow established service protocols.
Use booking and clientele systems to book return services and events.
Communicate supply needs to the Experience Manager and maintain guest readiness.
Maintain cleanliness and operational standards in the salon and assigned store areas.
Follow the Ulta Beauty dress code.
Protect company assets by following loss-prevention practices and providing exceptional guest service.
Complete other operational tasks as directed.