Master Stylist

Ulta Beauty, Inc.•Salt Lake City, UT

20d

About The Position

The Master Stylist engages with guests to consult on hair care needs and recommend products and services. The role delivers quality professional services with an emphasis on the guest’s total look and supports the Experience Manager and Assistant Services Manager by focusing on performance, guest service, and operating procedures and compliance standards. The position requires a passion for the beauty industry, exceptional guest service, and the ability to learn and communicate product knowledge. The Master Stylist performs a range of salon and beauty services, builds guest relationships through consultations and recommendations, and contributes to service and retail sales goals. The role also supports store events and promotions, maintains knowledge of industry trends and products, follows safety and sanitation requirements, and helps uphold operational standards throughout the store.

Requirements

Cosmetology license.
Previous relevant work experience.
Proficiency with salon techniques for haircutting, hair color, lightening, styling, texture, treatments, extensions, makeup, and ear piercing where applicable, or aptitude to develop skills in all service categories.
Proficiency using the equipment and chemicals needed for technical work.
Proficiency demonstrating, recommending, and selling professional hair care and makeup products.
Developed communication skills.
Ability to work independently and as part of a team.
Ability to build and maintain customer relationships and develop clientele.
Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.

Responsibilities

Perform hair design, haircuts, color, texture services, hair treatments, styling, updos, perms, blowouts, keratin treatments, extensions, makeup applications, and ear piercing where applicable.
Meet or exceed the average weekly sales goal of $1,250 and hair-service productivity goals while contributing to store retail and service sales, guest loyalty, and shrink goals.
Demonstrate products to guests to support sales and the guest service experience.
Support in-store events, promotions, and marketing initiatives.
Stay informed about industry trends, products, and services and understand their ingredients and benefits.
Maintain prompt, regular attendance.
Build guest relationships through consultations and appropriate product and service recommendations.
Serve guests, including walk-ins, in a timely and efficient manner.
Partner with skin therapists and the retail team to provide a well-rounded guest experience.
Build professional relationships with peers and brand partners to support exceptional guest experiences.
Promote the guest loyalty program, credit offerings, and Ulta Beauty app.
Attend required trainings and meetings for ongoing professional development.
Follow Ulta Beauty policies, procedures, and standards.
Follow safety, sanitation, and infection-control procedures and comply with state board guidelines.
Follow established service protocols.
Use booking and clientele systems to schedule return services and events.
Communicate supply needs to the Experience Manager.
Maintain cleanliness and operational standards in the salon and assigned store areas.
Follow the Ulta Beauty dress code and loss-prevention practices.
Complete other operational tasks as directed.