Master Service Technician

Whaley Foodservice•Shreveport, LA

10d

About The Position

Whaley Foodservice, LLC is hiring a Master Service Technician to maintain and repair customer equipment as assigned. The position is trained in at least two skill sets, maintains a high level of productivity, holds at least three of the four CFESA certifications, and is assigned to the on-call roster. It also calls for leadership capabilities, including mentoring and training other employees. The technician troubleshoots and repairs commercial kitchen and HVAC equipment powered by gas, electricity, water, refrigeration, and steam. The role involves documenting work with a tablet, communicating repair needs and status to customers, maintaining a service vehicle and its stock, and working independently with daily supervision. Weekend and holiday on-call rotation and regular overtime are part of the role as needed. The listed pay rate is $36.00–$45.00 per hour. Whaley Foodservice has more than 600 employees across 31 locations and describes itself as an equal opportunity employer committed to diversity and inclusion.

Requirements

Must be at least 18 years of age.
Must pass a satisfactory background check and drug screen.
Valid driver's license and driving record that meets company safety standards.
One year of applicable experience.
CFESA Master Technician with three of the four CFESA certifications.
Training in at least two skill sets.

Responsibilities

Follow safety policies and procedures, including using personal protective equipment.
Troubleshoot and repair gas-, electric-, water-, refrigeration-, and steam-powered commercial kitchen and HVAC equipment.
Use a tablet to document parts orders, work orders, and timesheets promptly.
Communicate professionally with customers about required repairs and repair status.
Use appropriate hand and power tools for repairs.
Monitor vehicle stock and ensure required parts are stocked.
Maintain the service vehicle, tools, and uniforms.
Work independently with daily supervision.
Participate in scheduled weekend and holiday on-call rotation and work regular overtime as needed.
Obtain correct part numbers through the branch parts person.
Collect payment for cash-on-delivery jobs.
Contribute to branch response-time and first-time-fix targets.
Participate in available training to increase skills and knowledge.
Mentor and train other employees.
Perform other duties as required.