Master Field Technician

Gregory Poole Equipment Company•Hanahan, SC

About The Position

The Master Field Technician performs expert-level repairs on material handling equipment in the field, troubleshooting with diagnostic equipment and manuals. The role involves repairing, rebuilding, testing, inspecting, and maintaining equipment and its components, while documenting repair work and completing warranty paperwork. Technicians work at customer locations, operate an assigned service vehicle, and communicate professionally with customers.

Requirements

High school education or GED.
Six years of experience working on Yale, Clark, or similar equipment.
Thorough understanding of equipment systems, including engines, hydraulics, electrical and sub-electrical systems, and transmissions, across almost all equipment model lines.
Ability to repeatedly stoop, kneel, bend, and climb onto and underneath equipment to diagnose and perform repairs.
Ability to see effectively for repairs, technical-manual research, and written repair reports.
Ability to lift and position parts and manually handle parts weighing up to 95 pounds; use a mechanical hoist for heavier parts.
Ability to write repair activities on customer work orders.
Cognitive reasoning and problem-solving skills to apply knowledge and written and verbal instructions to unusual or unfamiliar equipment problems.
Exposure to PC-based equipment and parts information.
Ability to work independently with minimal supervision.
Ability to operate an assigned service vehicle for extended periods and communicate by telephone.
Valid state driver’s license, to be obtained within 30 days of hire in the state of GPLS’s operation, and a safe driving record that meets GPEC Fleet Policy standards.
Some vehicle operations require a valid Commercial Driver’s License (CDL); some positions may require DOT medical certification.

Responsibilities

Review work schedules and prepare by checking required equipment and supplies and complying with PPE requirements.
Use operating, repair, and parts manuals and diagrams to troubleshoot engines, fuel systems, transmissions, and other material handling equipment components.
Use lift trucks, overhead cranes, hoists, and other aids to position or move equipment and parts for repair.
Use hand and power tools to remove, install, replace, rebuild, repair, disassemble, reassemble, and test equipment and components.
Use computers and other resources to look up parts information and enter data into record systems.
Drain fluids, clean parts, and perform repairs involving sheet metal, engines, transmissions, fuel systems, and other equipment components.
Replace pumps, batteries, radiators, bearings, seals, wiring, solenoids, fuel lines, nozzles, and other parts; test float valves, glow plugs, and alternators.
Use meters, measuring devices, and computers to test and recalibrate equipment and complete warranty paperwork.
Perform inspections and preventive maintenance, including oil changes and replacement of filters, belts, coolants, and hoses; drain, clean, and refill fuel systems as needed.
Document repair activities on customer work orders and provide customer service and/or training on work assignments.
Operate an assigned service vehicle to travel to customer locations, receive instructions, provide service information, and deal directly with customers professionally.