Master Field Technician

Gregory Poole•Hanahan, SC

About The Position

The Master Field Technician performs expert-level repairs on material handling equipment in the field, troubleshooting with diagnostic equipment and technical manuals. The role includes repairing, rebuilding, testing, inspecting, and maintaining equipment components and systems, completing warranty paperwork and customer work orders, and communicating directly with customers at their locations. The technician prepares for scheduled work, uses appropriate PPE, tools, lifting equipment, computers, and parts information resources, and works independently with minimal supervision. Field work requires operating an assigned service vehicle and traveling for extended periods to reach customer locations.

Requirements

High school education or GED.
Six years of experience working on Yale, Clark, or similar equipment.
Thorough understanding of equipment systems, including engines, hydraulics, electrical and sub-electrical systems, and transmissions, across almost all equipment model lines.
Ability to repeatedly stoop, kneel, bend, and climb onto and underneath equipment to diagnose and perform repairs.
Ability to see effectively for repairs, technical manual research, and written repair reports.
Ability to routinely lift and position parts, manually handle parts up to 95 pounds, and use a mechanical hoist for heavier parts.
Ability to write repair activities on customer work orders.
Cognitive reasoning and problem-solving skills to apply knowledge, written information, and verbal instructions to unusual or unfamiliar technical problems.
Exposure to PC-based equipment and parts information.
Ability to work independently with minimal supervision.
Ability to operate an assigned service vehicle for extended periods and travel to customer locations.
Ability to communicate effectively by telephone and interact professionally with customers at their sites.
Valid state driver's license; a valid license in the state of GPLS's operation must be obtained within 30 days of hire.
Safe driving record meeting the GPEC Fleet Policy standards.
Some vehicle operations require a valid Commercial Driver's License (CDL); some may require DOT medical certification, and some positions require obtaining that certification before consideration.

Responsibilities

Review the work schedule and prepare by checking required equipment and supplies and complying with PPE requirements.
Troubleshoot engines, fuel systems, transmissions, and other material handling equipment components using technical and parts manuals, diagrams, and diagnostic resources.
Use lift trucks, overhead cranes, hoists, and other aids to move parts and position them for repair.
Use hand and power tools to remove, install, replace, rebuild, repair, disassemble, reassemble, and test equipment and components.
Use computers and other resources to reference parts information and enter data into record systems.
Clean parts and handle equipment fluids during repair work, including draining fluids into tubs and cleaning parts with rags, cleaners, or a power washer.
Climb onto, underneath, and into vehicles to diagnose and repair equipment, including sheet metal, engines, transmissions, fuel systems, and other components.
Replace and test components such as pumps, batteries, radiators, bearings, seals, wiring, solenoids, fuel lines, nozzles, float valves, glow plugs, and alternators.
Use meters, measuring devices, and computers to test and recalibrate equipment and complete warranty paperwork.
Perform inspections and preventive maintenance, including oil changes and replacement of filters, belts, coolants, and hoses; drain, clean, and refill fuel systems when needed.
Write repair activities on customer work orders and communicate service information and instructions by telephone.
Operate an assigned service vehicle to travel to customer locations and deal with customers professionally at job sites.
Promote excellent customer service and provide training on work assignments when appropriate.