Marketplaces Account Manager

Index Exchange•New York, NY

9d•Onsite

About The Position

Index Exchange is seeking an Account Manager, Marketplaces to join a fast-growing North American team. The role develops a new line of business and oversees key client relationships while working across internal teams. The Account Manager ensures clients receive excellent service and uses knowledge of Index Exchange’s offering to make complex real-time media trading solutions accessible and easy to understand. As a client advocate, the role tracks and resolves or escalates customer issues, communicates updates, and manages expectations internally and externally. This position offers the opportunity to contribute to a team building one of Index’s fastest-growing product offerings.

Requirements

At least 3 years of experience in an account management capacity within the programmatic advertising industry.
Excellent written and verbal communication skills, with attention to detail and polish.
Strong work ethic and a creative mindset, with a willingness to go the extra mile to meet client needs and deliverables.
Goal-oriented approach to managing a book of business and prioritizing client work to add value.
Proficiency in data-driven decision-making and a focus on process refinement and efficiency.
Bachelor’s degree from an accredited university.
Expertise in Excel and PowerPoint.
Ability to work independently and be accountable, enthusiastic, proactive, and self-motivated.
Deep understanding of the advertising technology ecosystem.

Nice To Haves

Bachelor’s degree preferably in business, marketing, communications, or a technology-related field.
Proficiency with or ability to quickly learn Salesforce, Looker, Trello, JIRA, and Confluence.

Responsibilities

Oversee and develop strategic customer relationships throughout the account lifecycle, including onboarding, account planning, scaling, and optimization.
Monitor and analyze performance trends across a book of business, identify opportunities, and drive outcomes based on those insights.
Perform operational tasks such as daily performance monitoring, custom report creation, and troubleshooting.
Collaborate with the manager to drive Index adoption and upsells by understanding customer needs and product gaps.
Use Salesforce, Trello, JIRA, and other internal systems to maintain accurate, up-to-date account information.
Contribute to end-to-end strategies for high-potential partners, including product implementations and improvements.
Track, resolve, and/or escalate customer issues while communicating updates and managing expectations internally and externally.
Work cross-functionally with Index Exchange teams to execute operational strategies and unlock opportunities.