Marketplaces Account Manager

Index Exchange•New York, NY

9d•$95,000 - $125,000•Onsite

About The Position

Index Exchange is seeking an Account Manager, Marketplaces to join a fast-growing North American team and help develop a new line of business. The role oversees key client relationships and works across internal teams to deliver excellent service and exceed client expectations. The Account Manager uses knowledge of Index Exchange’s offering to make complex real-time media trading solutions accessible and understandable, and serves as a client advocate by tracking and resolving or escalating issues while managing expectations and communicating updates. The position offers an opportunity to contribute to a dedicated team building a rapidly growing product offering. The role requires a deep understanding of the advertising technology ecosystem, a collaborative approach to cross-functional work, and creative problem-solving as the business and client base grow. The Account Manager manages strategic customer relationships through onboarding, account planning, scaling, and optimization; analyzes performance to identify opportunities; carries out monitoring, reporting, and troubleshooting; supports product adoption and upsells; and contributes to partner strategies and product improvements. The posted base salary range is $95,000 to $125,000 USD. Index Exchange describes itself as an inclusive, global workplace with more than 550 employees, headquartered in Toronto and operating major offices in several cities. This posting is for an existing vacancy.

Requirements

At least 3 years of experience in account management within the programmatic advertising industry.
Excellent written and verbal communication skills, with attention to detail and polish.
Strong work ethic and creative mindset, with willingness to go the extra mile to meet client needs and deliverables.
Goal-oriented approach to managing a book of business and prioritizing client work to add value.
Proficiency in data-driven decision-making and a focus on process refinement and efficiency.
Bachelor’s degree from an accredited university; business, marketing, communications, or a technology-related field preferred.
Expertise in Excel and PowerPoint, and ability to learn platforms such as Salesforce, Looker, Trello, JIRA, and Confluence.
Deep understanding of the advertising technology ecosystem.
Ability to work independently and be accountable, enthusiastic, proactive, and self-motivated.

Nice To Haves

Experience or proficiency with Looker, Trello, Confluence, JIRA, and Salesforce is encouraged.
A bachelor’s degree in business, marketing, communications, or a technology-related field is preferred.

Responsibilities

Oversee and develop strategic customer relationships throughout the account lifecycle, including onboarding, account planning, scaling, and optimization.
Monitor and analyze key performance trends across a book of business and identify opportunities based on those insights.
Complete operational tasks such as daily performance monitoring, custom report creation, and troubleshooting.
Collaborate with a manager to drive product adoption and upsells by understanding customer needs and product gaps.
Use Salesforce, Trello, JIRA, and other internal systems to maintain accurate, up-to-date account information.
Contribute to end-to-end strategies for high-potential partners, including product implementations and improvements.
Track, resolve, or escalate customer issues and communicate updates while managing expectations internally and externally.
Work cross-functionally with Index Exchange teams to execute operational strategies and unlock opportunities.