Marketplace & Dropship Operations Manager

Cesna Recruitment•Hackensack, NJ

15h

About The Position

The Marketplace & Dropship Operations Manager drives revenue growth and operational excellence across department store marketplace accounts and dropship partners. The role oversees assortment management, product onboarding, inventory coordination, advertising execution with agency support, performance analysis, and account compliance across platforms including Nordstrom Marketplace, Target Plus, Amazon, Macy’s/Bloomingdale’s Vendor Direct, Nordstrom Direct, Anthropologie, and QVC. The position combines operational discipline with knowledge of marketplace growth levers, digital merchandising, and data-based decision-making. The manager creates and maintains product detail page content; coordinates Amazon activity with an external agency; identifies paid-media opportunities; monitors visibility, search ranking, and promotion eligibility; and drives conversion improvements. The role also coordinates marketplace launches, manages dropship product onboarding and compliance, supports seasonal assortment launches, and works with operations and logistics to meet fulfillment service levels. The position monitors inventory availability and reorder patterns, manages retailer scorecards and corrective action plans, and develops performance dashboards and growth recommendations. It also prepares quarterly business reviews and collaborates with Sales, Operations, Creative, Finance/Accounting, and IT/ERP teams, serving as the internal subject matter expert on marketplace and dropship selling requirements.

Requirements

At least 3 years of experience in eCommerce marketplace or dropship operations; fashion or consumer goods experience preferred.
Hands-on experience with Mirakl, Amazon Seller Central, or Target+ Vendor Portal.
Understanding of PDP optimization, marketplace SEO, and retail media.
Experience working with large retailers and vendor scorecard compliance.
Strong analytical skills and proficiency in Excel, including pivot tables, lookups, and forecasting.

Nice To Haves

Fashion or consumer goods experience.

Responsibilities

Create, optimize, and maintain product detail page content, including titles, attributes, descriptions, keywords, and images.
Manage Amazon activities with the external agency, ensuring listing accuracy, monitoring performance, reviewing weekly reports, and aligning on strategy.
Identify and execute in-house paid-media opportunities through Nordstrom Marketplace, Target+, and other Mirakl-based retail media programs.
Monitor product visibility, search ranking, and promotion eligibility.
Drive conversion improvement initiatives through content refinement and review management.
Coordinate new marketplace launch pipelines, including Macy’s Marketplace entry.
Manage dropship product onboarding templates and ensure accurate data submission and compliance.
Collaborate with sales and buyer teams to refresh assortments and support seasonal line launches.
Coordinate with operations and logistics on fulfillment SLA compliance, including on-time delivery, cancellations, and return feedback.
Monitor return trends, chargebacks, and performance alerts, and propose corrective actions.
Monitor product availability across platforms to prevent out-of-stocks, overstocks, and lost revenue.
Work with Operations and Sales to forecast marketplace reorder patterns and adjust safety stock for fast-moving SKUs and promotional periods.
Monitor account performance metrics, including on-time shipment rate, order cancellation percentage, defect rate, return levels and reason codes, and content compliance flags.
Manage marketplace health dashboards and corrective action plans.
Build and maintain weekly and monthly performance dashboards covering revenue by channel, sell-through, advertising efficiency, SKU productivity, and return rate analysis.
Recommend price adjustments, promotional participation, and SKU expansion or retirement.
Lead preparation of quarterly business reviews for retailer partners.
Collaborate with Sales on assortment and promotions; Operations on stock and fulfillment; Creative on images and product copy; Finance/Accounting on chargebacks, fees, and advertising invoices; and IT/ERP on integration needs, Mirakl connectors, and automation improvements.
Serve as the internal subject matter expert on marketplace and dropship selling requirements.