Marketplace & Dropship Operations Manager

Cesna Recruitment•Hackensack, NJ

2d•$70,000 - $95,000

About The Position

The Marketplace & Dropship Operations Manager drives revenue growth and operational excellence across department store marketplace accounts and dropship partners. The role oversees day-to-day assortment management, product onboarding, inventory coordination, advertising execution with agency support, performance analysis, and account compliance across platforms including Nordstrom Marketplace, Target Plus, Amazon, Macy’s/Bloomingdale’s Vendor Direct, Nordstrom Direct, Anthropologie, and QVC. The role manages marketplace product detail page content, Amazon activity in partnership with an external agency, retail media opportunities, product visibility, search ranking, promotions, and conversion improvement initiatives. It also coordinates marketplace launches, including Macy’s Marketplace entry, and handles dropship onboarding, assortment refreshes, seasonal launches, fulfillment service-level compliance, returns, chargebacks, and performance alerts. The manager monitors inventory availability and forecasts reorder patterns with Operations and Sales, adjusting safety stock for fast-moving products and promotional periods. The role tracks retail scorecard metrics and compliance, maintains performance dashboards, recommends pricing, promotions, and assortment actions, and prepares quarterly business reviews. It collaborates with Sales, Operations, Creative, Finance/Accounting, and IT/ERP, and serves as the internal subject matter expert on marketplace and dropship selling requirements.

Requirements

At least 3 years of experience in eCommerce marketplace or dropship operations.
Hands-on experience with Mirakl, Amazon Seller Central, or Target Plus Vendor Portal.
Understanding of product detail page optimization, marketplace SEO, and retail media.
Experience working with large retailers and vendor scorecard compliance.
Strong analytical skills.
Proficiency in Excel, including pivot tables, lookups, and forecasting.

Nice To Haves

Experience in fashion or consumer goods.

Responsibilities

Create, optimize, and maintain marketplace product detail page content, including titles, attributes, descriptions, keywords, and images.
Manage Amazon activities with the external agency, including listing accuracy, performance monitoring, weekly report review, and strategy alignment.
Identify and execute paid media opportunities through Nordstrom Marketplace, Target Plus, and other Mirakl-based retail media programs.
Monitor product visibility, search ranking, and promotion eligibility.
Improve conversion through content refinement and review management.
Coordinate new marketplace launch pipelines, including Macy’s Marketplace entry.
Manage dropship product onboarding templates and ensure accurate data submission and compliance.
Collaborate with sales and buyer teams to refresh assortments and support seasonal line launches.
Coordinate with Operations and Logistics on fulfillment SLA compliance, including on-time delivery, cancellation rates, and return feedback.
Monitor return trends, chargebacks, and performance alerts, and propose corrective actions.
Monitor product availability across platforms to help prevent out-of-stocks, overstocks, and lost revenue.
Work with Operations and Sales to forecast marketplace reorder patterns and adjust safety stock for fast-moving SKUs and promotional periods.
Monitor account performance metrics, including on-time shipment rate, order cancellation percentage, defect rate, return levels and reason codes, and content compliance flags.
Manage marketplace health dashboards and corrective action plans.
Build and maintain weekly and monthly dashboards covering revenue by channel, sell-through, advertising efficiency, SKU productivity, and return rate analysis.
Recommend price adjustments, promotional participation, and SKU expansion or retirement.
Lead preparation of Quarterly Business Reviews for retailer partners.
Collaborate with Sales, Operations, Creative, Finance/Accounting, and IT/ERP on assortment, promotions, stock, fulfillment, product content, chargebacks, fees, advertising invoices, integrations, connectors, and automation.
Serve as the internal subject matter expert on marketplace and dropship selling requirements.