Dropship Program Manager

Michaels Stores • Irving, TX

11d

About The Position

The Dropship Program Manager, under the supervision of the eCommerce Merchandising Director, leads analysis and execution of pricing and promotional tactics and recommends assortment strategies to achieve targeted revenue and margin goals. The role develops and uses analytics tools to generate insights and actionable recommendations for pricing and merchandising. It manages dropship pricing and promotions for Michaels.com and, when launched, Michaels.ca. Success requires strong analytical and creative thinking, as well as leadership and collaboration to build cross-functional relationships with Merchandising, Pricing, and eCommerce Merchandising teams.

The position is based at the Support Center in Irving. The role is accountable for dropship promotional revenue and margin attainment, identifies ways to drive traffic and profitable sales, addresses dropship profitability issues, and supports assortment, merchandising, and customer-experience improvements through data analysis and competitive research.

Requirements

• Bachelor's degree or equivalent experience.
• At least 6 years of experience in digital merchandising or eCommerce.
• Program management experience.
• Strong analytical skills and proficiency with data analysis tools.
• Experience with eCommerce platforms and merchandising tactics.
• Excellent communication and collaboration skills.
• Ability to thrive in a fast-paced, dynamic environment.

Nice To Haves

• Bachelor's degree in Marketing, Business Administration, or a related field.

Responsibilities

• Manage dropship promotional revenue and margin attainment, which directly impacts total company revenue and margin.
• Identify inventive marketing ideas that use product assortments, promotions, and special incentives to drive traffic and profitable sales.
• Identify and resolve dropship profitability issues, working toward steady-state positive Operating Income for the dropship business.
• Develop tools to manage and streamline analysis and pricing processes.
• Manage the ideation, execution, and maintenance of the dropship promotional calendar.
• Present findings to executives, marketing teams, and merchants in weekly or monthly meetings.
• Analyze the online dropship assortment to identify opportunities for eCommerce merchants.
• Synthesize and present competitive intelligence to eCommerce merchants and recommend ideas based on data and competitive research.
• Analyze site metrics and related data to identify opportunities to improve merchandising and the customer experience across the site and product categories.
• Co-establish eCommerce revenue and margin forecasts.
• Perform other duties as assigned.

Benefits

• 401(k) with employer match, depending on position and eligibility.
• Employee Assistance Program.
• Medical coverage, depending on position and eligibility.
• Dental coverage, depending on position and eligibility.
• Vision coverage, depending on position and eligibility.
• Telemedicine services.
• Flexible spending accounts.
• Commuter benefits.
• Tuition assistance.
• Adoption assistance.
• Various voluntary insurance options.
• Employee discounts.
• Partner discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager