Marketing Science Operations, Associate Director

Amgen•Thousand Oaks, CA

7d•Hybrid

About The Position

Amgen’s Data Science organization is seeking a US-based Marketing Science Operations Associate Director to serve as the US business-facing lead for Business Intelligence (BI) and Data Engineering delivery within Marketing Science. The role leads a distributed global team spanning analytics, business intelligence, marketing, and data functions, and is accountable for alignment, prioritization, and high-quality delivery across cross-functional teams and external partners. The Associate Director advances the analytics and BI landscape through innovation, scalability, and capability expansion. The role integrates AI/ML-enabled analytics, automation, and next-generation data capabilities into core workflows; shapes the platform roadmap; and enables predictive, data-driven decision-making. It also establishes governance and standards for sustainable growth and serves as the primary escalation point before Director involvement. This is a high-visibility position requiring business acumen, operational rigor, and cross-functional leadership. It is a Flexible Commuter role based at Amgen’s Thousand Oaks, California, or Deerfield, Illinois, site, with on-site presence required 1–2 days per week.

Requirements

Doctorate degree and 3 years of data science, analytics, marketing operations, or related experience; or master’s degree and 5 years; or bachelor’s degree and 7 years; or associate’s degree and 12 years; or high school diploma/GED and 14 years.
Strategic, business-facing analytics leadership capability.
Strong business acumen, operational rigor, and cross-functional leadership.
Strong executive communication and stakeholder management skills.

Nice To Haves

8 or more years of experience in business intelligence, marketing science, marketing analytics, or analytics program leadership.
Experience managing portfolio governance and capacity planning.
Proven ability to lead cross-vendor and globally distributed delivery models.
Experience driving automation, standardization, and operational improvement initiatives.
Experience in biotechnology, pharmaceutical, or regulated industries.

Responsibilities

Frame KPIs and align metrics across Investment Analytics and Media Analytics initiatives.
Translate business priorities into structured analytical roadmaps.
Lead insight synthesis and ensure executive-ready delivery.
Serve as the primary US stakeholder interface for the BI workstream under the MSO workstream.
Own portfolio prioritization and demand intake across Business Intelligence and Data Engineering workstreams.
Drive quarterly capacity planning and resource forecasting.
Ensure alignment between business priorities and delivery roadmaps.
Serve as the first escalation layer before Director involvement.
Provide functional leadership for the Tableau team, including managers and analysts.
Define and own the Tableau roadmap aligned to business and enterprise strategy.
Establish governance standards for dashboard lifecycle, quality, and change management.
Promote scalable design, self-service enablement, and performance optimization.
Coordinate delivery across ACCP, AIN, and offshore teams.
Ensure clarity in roles, accountability, and execution standards across delivery teams.
Drive transparency on delivery status, risks, and mitigation plans.
Standardize KPI definitions, reporting frameworks, and documentation practices.
Own the MSO automation and innovation roadmap with defined milestones.
Drive process improvements to enhance efficiency, scalability, and speed-to-insight.
Integrate AI/ML-enabled analytics, automation, and next-generation data capabilities into core workflows.

Benefits

Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions.
Group medical coverage.
Dental coverage.
Vision coverage.
Life insurance.
Disability insurance.
Flexible spending accounts.
Discretionary annual bonus program, or a sales-based incentive plan for field sales representatives.
Stock-based long-term incentives.
Award-winning time-off plans.
Flexible work models where possible.
Career development opportunities.